*Process payroll in HRPyramid (HRP/Davison) software. *Perform daily payroll department operations.*Process manual checks as necessary.*Process large volume multi-state payrolls. *Comply with garnishment and tax levies.*Set up General Ledger / Accounting portfolios.*Maintain business relationships and positive rapport.*Investigate and correct payroll discrepancies and errors. *Provide advice on how to handle difficult HR matter according to state/federal regulations.*Manage clientele record in Client Space (CRM)

* Maintained quarterly and annual sales quota.* Followed-up on and qualify leads.* Generated new business opportunities to grow pipeline. * Reported pipeline and forecast to all stakeholders weekly.* Identified key decision makers and manage the sales process.* Negotiated pricing and incentive programs and close business.* Proactively call into established targeted accounts.* Provided monthly reporting of sales, wins, losses and sales inhibitors to your manager. * Collaborated with the Microsoft Surface Education inside and field teams as well as the CDW Account Teams to build out a go to market strategy, deliver value prop, and increase Microsoft Surface sales within target accounts. * Followed up on quotes and bid opportunities.* Provided regular feedback on effectiveness of tools. * Submitted weekly/monthly reports on the state of the business.

* Provided excellent customer service to clients, employees, and field partners via calls, faxes, and emails.* Contacted current clients/ employees via outbound call/ email campaign as needed.* Processed benefit enrollments for PEO product offerings for clients to ensure timely processing.* Researched and resolved product and service issues from the field, clients and their employees to maintain accurate and timely responses. Documents information in CRM to track issues.* Researched and resolved monthly audits to correct billing inaccuracies.* Provided guidance to clients and their employees regarding product offerings, including setup and use of Health & Benefits online to ensure optimal client retention.* Obtained and maintained benefit documentation to ensure compliance with all applicable state and federal regulations and laws; including Paychex Section 125 plan.* Maintained knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.* Researched and corrected errors from audit reports and carrier discrepancy files.* Interacted with Health & Benefit carriers to resolve customer needs.* Participated in special projects and training sessions as needed.

* Completed Outbound Verification calls for new enrollees.* Followed a book of business during the first 100 days of enrollment.* Monitored team compliance productivity.* Created scripting for outbound Member Retention Campaigns.* Created standard work instruction for employee to efficiently meet governmental compliance regulations.* Effectively identified a member's concern and provide resolve and clarity expeditiously.* Investigated root cause and analysis of billing errors.

* Implemented web design for departmental web page.* Interpretation for hearing impaired, blind and other mental impediments while online class forum.* Translated an edited text book to be made into brail or audio.* Assisted with exam coordination and scoring of lab exams.* Coordinated appointments with staff via Outlook.* Called students to confirm appoint availability if request was submitted via email or voicemail.