Amanda H. Email & Phone Number

• Instructional Design: Design and develop custom in-house e-learning solutions, job aids, assessments, surveys, supplemental learning materials and corresponding assessments for Field Staff.
• Department Level LMS Administration in SumTotal: partner with the Super LMS Admin to ensure accurate department course uploads, user functions, course visibility, assignments and learner progress.Subject Matter Expert.
• Instructional Technology Champion: Serve as the departmental ID technology liaison between Helpdesk/Support and other internal departments.
• Training and Onboarding: Provide specialized one-on-one training "as needed" sessions for new field staff via Zoom and Microsoft Teams.🌟 Successfully led the design & implementation of 13 new hire orientation courses.

St. Louis City County, Missouri, United States

Volunteer Board Role: The Vice President of Communications is responsible for both the internal and external communications for the chapter through the publication and distribution of credible information to the membership in an accurate and timely manner.Social Media & Graphic Design: Owning Chapter Linkedin Account-managing comments, messages, and.

Instructional Designer for hire. www.amandahewittdesign.com

Missouri, United States

• Authoring Tools and LMS: Storyline 360, Vyond, Camtasia, Canva, Brainier **Recent Training Design Projects: Sexual Harassment for all CHE supervisors and leaders, All Company Wide Harassment Training, HIPAA Training.
• Instructional Design: Design and develop custom in-house e-learning solutions, job aids, assessments, surveys, supplemental learning materials and corresponding assessments for the entire company's Corporate Learning.
• LMS Administration: Manage user access and initial technical support for 900+ learners.
• LMS Reporting: Own processes on custom & static reporting and train employees how to run reports and read them.
• Instructional Technology Champion: Serve as the departmental ID technology liaison between Helpdesk/Telehealth Support and other internal departments.
• Training and Onboarding: Provide specialized one-on-one training sessions for Outpatient clinicians via Zoom. Create job aids for OP Clinicians as a final knowledge check before they "go-live" with their telehealth.

United States

• Management and Recruitment: Screen, interview, select, onboard and manage student workers. Ended full-time role in Feb 2022 and stayed on part-time for 6 weeks to help with transition.Learning Accessibility and ADA.
• Instructional Design: Design and develop custom in-house e-learning solutions, job aids, learning materials and corresponding assessments for the department of pharmacy practice.
• LMS Administration: Manage user access and initial technical support for over 600 learners. Oversee course library of over 10 courses each semester, including the curating and maintaining of all learning content.
• Instructional Technology: Served as the departmental academic technology liaison between Helpdesk/Academic Technology and the Pharmacy Practice department. Relays important technology updates to Pharmacy Department.
• Process Development & Management: Develop and manage learning processes and projects in accordance with organizational and stakeholder requests.
• Quality Assurance: Oversee e-learning content quality by ensuring all e-learning content is updated, accurate and engaging.

Springfield, Illinois, United States

• LMS Canvas Administration (20%): Oversaw the day-to-day management and technical support for over 120 learners. Troubleshoot user access issues and reset passwords. Edited existing courses in Canvas.Instructional.
• Performance Management (5%): Scheduled annual faculty performance reviews via Signup Genius and educated Dean on how to navigate the application. Partnered with HR department by re-writing professional staff department.
• Office & Technology Administration (15%): Oversaw all office operations including telephone administration, office supplies, updated complex classroom schedules, serviced electronic room divider in joint classroom, and.
• Program Implementation & Management (5%): Created college food pantry open to students and staff in need. Curated and maintained incoming and outgoing pantry inventory from scratch, managed electronic/print/in person.
• Recruitment (as needed): Led prospective students through the application process by initial phone screenings and scheduling admission interviews with Dean’s office and tracking all relevant application materials.
• Marketing/Communications (5%): Drafted mass college-wide email communications regarding events, college safety and general operation reminders. Produced creative event flyers and print notices regarding class schedule.

Springfield, Illinois, United States

• Records Management and HIPAA: EHR records management (collected, prepared, scanned, and indexed medical records for physician and patient review).
• Training and Onboarding: Provide specialized onboarding and training experience to newhires coming onboard to evening shift. Hand craft quick and easy job aids and notes to help direct new hires on their new HIM journey.
• Customer Service: Interacted (in person and via telephone) with a vast diverse patient population while maintaining patient privacy and integrity.
• Patient Advocacy: Assisted patients with filling out health information authorizations, Power of Attorney, DNR & living will documents. Respond to stressful situations with composure and empathy.
• Leadership and Training: Trained between 2-5 new hires on department operations on how to use complex EHR (electronic health records) systemsQuality Assurance: Review hard copy medical records prior to scanning and.
• HIM Analyst: Partner with patient registration in correcting crucial admission errors. Performed account combines and MRN merges when deemed necessary. Utilized critical thinking skills and research.

• Recruitment: Entry level sales recruitment and facilitated phone screen interviews
• New Hire Onboarding and Employee Training: Managed onboarding facilitation and maintained hire paperwork process

United States

• Training Coordination: Assisted professor in classroom set up by troubleshooting classroom technology and recording attendance
• Facilitation: Instruct students on how to write a detailed concert review
• Fundraising: Raised over $5,000 in donation pledges for various academic departments
• Writing & Communications: Drafted and sent personalized thank you letters to donors

Taught private music lessons to students (ages 14-17 in rural Illinois).College Prep: Prepare high school seniors for their college of music auditions.

Master Of Public Administration - Mpa, Human Resources Management And Services

Activities and Societies: Capstone: Workplace Accessibility and Performance Management. Microsoft Access Project: Created database that.

Graduate Certificate, Human Resources

Activities and Societies: Graduate HR Business Certificate

Bachelor Of Arts - Ba, English Ed And Music Business Emphasis

Activities and Societies: NCTE, Creative Writing Workshop, Music Business Association, Saxophone StudioNote: Also completed post-undergrad.