Amanda H. Email & Phone Number

Instructional Design: Design and develop custom in-house e-learning solutions, job aids, assessments, surveys, supplemental learning materials and corresponding assessments for Field Staff.• Department Level LMS Administration in SumTotal: partner with the Super LMS Admin to ensure accurate department course uploads, user functions, course visibility, assignments and learner progress.Subject Matter Expert in ID: Serve as one of the seasoned Instructional Designers on the team. • Instructional Technology Champion: Serve as the departmental ID technology liaison between Helpdesk/Support and other internal departments.• Training and Onboarding: Provide specialized one-on-one training "as needed" sessions for new field staff via Zoom and Microsoft Teams.🌟 Successfully led the design & implementation of 13 new hire orientation courses in less than 6 months (first 4.5 months of hire during end of Q3-Q4 2023). Both National & Global Audiences.✔️ Salesforce Training ✔️ Workday Training ✔️ IT Information Technology Training ✔️ Compliance Training ✔️ Report Writing Training ✔️ Other Internal Software Training ✔️ Travel/Passports/Visas Training and much more! ✅️ Other duties such as collective team Mission & Vision Writing, Internal Skill Shares as needed.

St. Louis City County, Missouri, United States

Volunteer Board Role: The Vice President of Communications is responsible for both the internal and external communications for the chapter through the publication and distribution of credible information to the membership in an accurate and timely manner.Social Media & Graphic Design: Owning Chapter Linkedin Account-managing comments, messages, and curating content. Craft original social media posts with quotes, article shares and graphics for posts & event flyers.Chapter Communications & Relations: Manage high volume communications email inbox of stakeholder communications, event questions, and general chapter inquiries.Website Design & Updates: Update information as needed, utilize Wild Apricot for automatic event communication, newsletter edits, upload event recordings when applicable.Event Administration: Create and send out post event surveys to presenters & attendees, analyze & present survey feedback.

Instructional Designer for hire. www.amandahewittdesign.com

Missouri, United States

Authoring Tools and LMS: Storyline 360, Vyond, Camtasia, Canva, Brainier **Recent Training Design Projects: Sexual Harassment for all CHE supervisors and leaders, All Company Wide Harassment Training, HIPAA Training for existing employees, All Company General Compliance**• Instructional Design: Design and develop custom in-house e-learning solutions, job aids, assessments, surveys, supplemental learning materials and corresponding assessments for the entire company's Corporate Learning Program, CHE University.• LMS Administration: Manage user access and initial technical support for 900+ learners. • LMS Reporting: Own processes on custom & static reporting and train employees how to run reports and read them.• Instructional Technology Champion: Serve as the departmental ID technology liaison between Helpdesk/Telehealth Support and other internal departments.• Training and Onboarding: Provide specialized one-on-one training sessions for Outpatient clinicians via Zoom. Create job aids for OP Clinicians as a final knowledge check before they "go-live" with their telehealth clients.• Leadership and Train the Trainer: Act as subject matter expert in all things CHE University and mock sessions. Field internal questions not just from the department but from the entire company. Train HR representatives on how to conduct effective mock sessions. Update session templates and create on demand training videos and guides for trainers. Served as "right hand" to the Director of Learning & Employee Experience.• Graphic Design and Communication: Draft all mass communication to be sent from Learning & Experience department and create marketing materials for company wide projects & initiatives. Also provided extensive audio and video edits for various company projects inuding the roll out video for our CHE Mission, Vision, and Values.Implementation and Change Management: Under the direction of the L&D director, manage a newly implemented LMS for 900+ users.

United States

Management and Recruitment: Screen, interview, select, onboard and manage student workers. Ended full-time role in Feb 2022 and stayed on part-time for 6 weeks to help with transition.Learning Accessibility and ADA Compliance: Partner closely with faculty and student success staff to ensure course activities and assessments serve the students' needs and complies with ADA regulations.• Instructional Design: Design and develop custom in-house e-learning solutions, job aids, learning materials and corresponding assessments for the department of pharmacy practice. • LMS Administration: Manage user access and initial technical support for over 600 learners. Oversee course library of over 10 courses each semester, including the curating and maintaining of all learning content. • Instructional Technology: Served as the departmental academic technology liaison between Helpdesk/Academic Technology and the Pharmacy Practice department. Relays important technology updates to Pharmacy Department faculty & staff. Technology: Camtasia, Moodle, Panopto, Respondus Lockdown Browser• Process Development & Management: Develop and manage learning processes and projects in accordance with organizational and stakeholder requests. • Quality Assurance: Oversee e-learning content quality by ensuring all e-learning content is updated, accurate and engaging. • Train-the-Trainer: Provided specialized one-on-one training sessions and job aids with faculty resulting in deeper understanding of Moodle and e-learning design.

Springfield, Illinois, United States

• LMS Canvas Administration (20%): Oversaw the day-to-day management and technical support for over 120 learners. Troubleshoot user access issues and reset passwords. Edited existing courses in Canvas.Instructional Design (30%): Created learning assessments and elearning modules. Instructed faculty on how to best utilize academic technology in their teaching.SONIS and Continuing Education (CE) Administrator (20%): provide user technical supportEnroll/unenroll user Confirm and update user demographic and CE credits • Performance Management (5%): Scheduled annual faculty performance reviews via Signup Genius and educated Dean on how to navigate the application. Partnered with HR department by re-writing professional staff department job descriptions so they reflect what professional staff does for the college. • Office & Technology Administration (15%): Oversaw all office operations including telephone administration, office supplies, updated complex classroom schedules, serviced electronic room divider in joint classroom, and maintained computer lab of 30 computers. Proctored exams as needed.• Program Implementation & Management (5%): Created college food pantry open to students and staff in need. Curated and maintained incoming and outgoing pantry inventory from scratch, managed electronic/print/in person pantry communications and updates. Maintained confidentiality and acted as student and staff advocate for those utilizing pantry. • Recruitment (as needed): Led prospective students through the application process by initial phone screenings and scheduling admission interviews with Dean’s office and tracking all relevant application materials.• Marketing/Communications (5%): Drafted mass college-wide email communications regarding events, college safety and general operation reminders. Produced creative event flyers and print notices regarding class schedule changes.Technology: Canvas, Healthstream, Peoplesoft,Respondus Lockdown Browser, Sonis.

Springfield, Illinois, United States

• Records Management and HIPAA: EHR records management (collected, prepared, scanned, and indexed medical records for physician and patient review).• Training and Onboarding: Provide specialized onboarding and training experience to newhires coming onboard to evening shift. Hand craft quick and easy job aids and notes to help direct new hires on their new HIM journey.•Customer Service: Interacted (in person and via telephone) with a vast diverse patient population while maintaining patient privacy and integrity. •Patient Advocacy: Assisted patients with filling out health information authorizations, Power of Attorney, DNR & living will documents. Respond to stressful situations with composure and empathy. • Leadership and Training: Trained between 2-5 new hires on department operations on how to use complex EHR (electronic health records) systemsQuality Assurance: Review hard copy medical records prior to scanning and validation into EMR. •HIM Analyst: Partner with patient registration in correcting crucial admission errors. Performed account combines and MRN merges when deemed necessary. Utilized critical thinking skills and research abilities.Technology: Cerner, Healthstream, SMS Sapphire, Lawson, Peoplesoft

• Recruitment: Entry level sales recruitment and facilitated phone screen interviews• New Hire Onboarding and Employee Training: Managed onboarding facilitation and maintained hire paperwork process

United States

• Training Coordination: Assisted professor in classroom set up by troubleshooting classroom technology and recording attendance• Facilitation: Instruct students on how to write a detailed concert review• Fundraising: Raised over $5,000 in donation pledges for various academic departments• Writing & Communications: Drafted and sent personalized thank you letters to donors

Taught private music lessons to students (ages 14-17 in rural Illinois).College Prep: Prepare high school seniors for their college of music auditions.

Master Of Public Administration - Mpa, Human Resources Management And Services

Activities and Societies: Capstone: Workplace Accessibility and Performance Management. Microsoft Access Project: Created database that.

Graduate Certificate, Human Resources

Activities and Societies: Graduate HR Business Certificate

Bachelor Of Arts - Ba, English Ed And Music Business Emphasis

Activities and Societies: NCTE, Creative Writing Workshop, Music Business Association, Saxophone StudioNote: Also completed post-undergrad.