Assist with manager responsibilities: Lead the Technical Order (TO) team when the manager is not in office, attend manager staff meetings, lead staff meetings with the TO team, and lead meetings with the customer representative.Collaborate with a diverse team of functional departments (Engineering, Logistics, Drafting, etc.) to gather, create, and verify comprehensive redlines for Technical Orders (TO).Retain working knowledge of the Air Force (AF) Operation and Maintenance (O&M) TOs and the Satellite Control Network (SCN) in accordance with Military Standard (MIL-STD) 38784B, TO 00-5-1, and TO 00-5-3.Read, comprehend, and review for quality redline incorporation before TO is published to SCN baseline. Read, comprehend, and review engineering drawings for inclusion into TO redlines and creation of illustrated parts breakdowns (IPB).Assist in data inputs for Basis of Estimates (BOE) for future projects, and take decisive action as assistant manager for TO team.Assist in gathering data to efficiently allocate full-time equivalent (FTE) hours to the TO team to best utilize hours assigned across various projects.Train and guide TO team members on the TO redline process: Redline creation; documenting and performing Certification/Verification (Cert/Ver); baselining redlined TOs using Standard Generalized Markup Language (SGML) and Arbortext editor; and, publishing TOs in accordance with Contract Data Requirements List (CDRL) A038 specifications.Interview prospective candidates and train new team members, maintaining training documentation to assist in efficient and robust procedures.

My position as a Technical Writer II requires written technical skills, attention to detail, the ability to communicate with various departments, and working knowledge of Air Force Technical Orders (TO) and the Satellite Control Network (SCN).My duties include working with a team to gather, verify, and create comprehensive redlines for the technical orders; organizing meetings with the client, engineers, and site operators to validate the redlines; entering redlines into the Technical Order baseline using Standard Generalized Markup Language (SGML) and Arbortext editor; proofreading and reviewing Technical Orders; organizing and processing Air Force Technical Order 22 forms (AFTO 22); training new team members; assisting in creating a basis of estimate (BOE) for future projects, and acting as backup manager for the TO team.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Kept the reception area clean and neat to give visitors a positive first impression.Created, edited, and updated spreadsheets and status reports.Answered the central telephone system and directed calls accordingly to the attorney or paralegal.Responded to inquiries from callers seeking information.Confirmed appointments, communicated with clients and updated client records and matters.Maintained and distributed monthly status reports to attorneys and property managers.Updated, proofread, and edited various documents, filing and indexing papers into appropriate folders.Assisted in training and development as the company transitioned to a new data management system.

Managed and trained dispatchers, working with each individual to ensure their understanding of the system and process.Maintained a working relationship with the Security guards, keeping in constant communication with use of a radio and cameras, ensuring the safety of the guards, staff, and students on campus.Organized with other departments on days when a large number of people was expected on campus (Opening Day, College Days, Graduation, etc.) to ensure the safety of all involved.Conducted a running time-stamped log of ongoing incidents in accordance with department Standard Operating Procedures (SOP), managing multiple log incidents from various sites and locations within the department’s jurisdiction.Researched and retrieved related information for the guards and department leadership.Compile a list of daily incidents into a Daily Report delivered to various department leaders.Edited and updated department SOPs and the college handbook.