Amanda Hoffman Email & Phone Number

Guelph, Ontario, Canada

Internal support for the reservation agentsHandling customer inquiries during client go lives & throughout the shoulder seasonAccepting escalated calls from reservation agents unable to find a resolutionBooking camping reservations for the provincial parks throughout CanadaCall outs to clients regarding changes to their current reservationsPreparation of confirmation letters to be mailed to clients

Guelph, Ontario, Canada

Sears 435 Stone Rd West, Guelph, On

Provided a broad variety of basic clerical support duties associated with the day-to-day operations of the catalog department. RESPONSIBILITIES:Input and/or retrieved data for designated records, files, etc., usually via computerized systems. Maintained complete and accurate information in database(s).Performed simple calculations, and completed job-related forms (hand written and electronic). Tabulated and compiled data in a standard format for analysis by others. This included setting up basic spreadsheets/charts.Communicated with other Sears departments, and contacted outside sources in some cases to exchange information. This includes responding to queries and requests for information, distributing information packages and materials, etc.Participated with senior office administrative staff as required in performing related activities, eg. compiling standard reports, performing parts of complex assignments such as basic analysis, complex calculations, etc.Performed general office duties which included filing office documents and maintaining filing systems, answering telephones, responding to routine inquiries, operating duplicating machine, stuffing envelopes, faxing documents, scheduling/arranging meetings including booking rooms and catering ordering office supplies, etc.Provided switchboard relief and/or receptionist duties

Sears 435 Stone Rd West, Guelph, On

Worked closely with managers, supervisors and individual employees to promote occupational health and safety within the store to develop safer, healthier and more efficient methods of working. This involves maintaining health and safety systems, identifying hazards, and providing advice and support on accident prevention and occupational health. RESPONSIBILITIES:Coordinated and conducted training sessions for all employees regarding health and safety practices and legislationEstablished roles and responsibilities for Joint H&S committee members and Safety CaptainsActed as a facilitator in the promotion of safe work behavioursDeveloped and communicate H&S policies, procedures, training and orientation manuals, and provide updates on weekly accident and injury metricsDeveloped methods to predict potential hazards using historical data and other informational resourcesInspect and test work areas, machinery and equipment for potential accident and health hazards with Safety CaptainsWorked with the Joint Health and Safety committee to implement appropriate hazard control measures within the storeAssisted in and reported on accident investigationsCoordinated Crisis Response programsData entry and presentation development

Sears 435 Stone Rd West, Guelph, On

Provided exceptional customer service to internal and external customers by ensuring customer satisfaction through multi channels of communication.RESPONSIBILITIES:Delivered exceptional customer service to both our internal and external customer base.Build strong relationships and maximized customer loyalty by providing accurate and timely serviceManaged all contacts in terms of time spent on resolution, customer expectations and satisfaction, according to specified departmental service level targets.Identified needs and resolved customer inquiries/requests via telephone within the department standards and guidelines and agreed protocols. Established and built rapport with customers to inform them of Sears products and servicesMaintained strict confidentiality at all times and adhered to legislation and service guidelines on the use of data.Supported teamwork by contributing to training and development activities for new hires including participation in observed activities to facilitate transfer of knowledge and expertise

356 Stone Rd W Guelph, On N1G

Was able to work calmly in a fast-paced work environment, while providing a high level of customer service. cleaning the food or stock areas, operating fryers & microwaves, manning food preparation production line, assisting in the kitchen area, and maintaining inventoryRESPONSIBILITIES:Cleaned and stocked customer eating area(s), work stations, and equipmentGreeted guests with a smile and friendly greetingMaintained a solid knowledge of product and services availableTransfered supplies and equipment between storage and work areasEnsure safe preparation and serving of food and beverage ingredientsAmbassador of goodwill, ethics, and great customer relations at all timesAssisted with ensuring inventory is adequately maintainedEnsured correct and efficient order completionComplied with maintenance of food rotation to minimize spoilageOrganized work stations to ensure maximum productivity and efficiencyAdhered to policies and standards as outlinedAdhered to workplace safety and food safety/sanitation regulations