Amanda Hsiung Email & Phone Number

San Francisco Bay Area

San Francisco, California, United States

San Francisco Bay Area

• People Management
• Coach and mentor team of 10 direct reports while maintaining a 90.9% all time retention rate
• Engage in quarterly growth path conversations and yearly performance and compensation review conversations with every eligible member of the team
• Independently lead weekly team meetings, always seeking to improve so that the team gains as much value as possible out of that time.
• Train current and future hires. Keep training materials up to date. Operational Improvements
• Build out team processes to continuously drive efficiency and impact, including creating and implementing a new partner tiering and task prioritization structure.

Santa Barbara, California, United States

• Tracked and managed renewals, existing revenue capture, and new revenue opportunities with existing clients
• Managed the Sales pipeline and worked with the CS team and across the organization to identify prospective clients, craft effective outreach initiatives, build out marketing materials, assemble teams to respond to.
• Defined, monitored, and ensured continuous progress on Customer Success KPIs
• Provided leadership for continuous improvement of Customer Success processes
• Drove product adoption through outreach and sales activities and acted as a product expert
• Managed Customer Success team and support staff, including regular internal meetings, assigning new clients, and providing training and support as needed.

Santa Barbara, California Area

• Manage client relationships from initial sales demo to onboarding, configuration, and implementation
• Build and maintain strong relationships with key users and decision makers to drive successful client adoption
• Ensure consistently high retention rates and negative net revenue churn through close monitoring of client engagement activity and risk potential
• Lead in-person and remote user training, compile help documentation, and provide ongoing product support
• Collaborate with the development team to explore potential new product developments and provide feedback and suggestions for product improvements

Santa Barbara, California

• Designed, managed and monitored gift in kind grants program of over 400 grantees in 17 Asian countries
• Supervised 9 remote consultants based in 4 countries
• Formulated and controlled an annual budget of over $1 million
• Increased annual grantees by over 50 percent and annual program beneficiaries by over 150 percent
• Led Programs Division Salesforce.com implementation, defined system requirements, created process documentation, submitted error reports and system requests, and trained new users
• Maintained program administrative data, including the Salesforce.com database

Washington D.C. Metro Area

• Managed the East and Southeast Asia grant portfolio, with annual investment of over $500,000 to 40 grantees from 8 countries in East and Southeast Asia
• Analyzed grantee performance, identified new grantees, and provided grant recommendations to the board
• Led on-site monitoring and evaluation to assess grant impact during frequent travel to the region
• Supervised and managed a monitoring consultant located remotely in Southeast Asia
• Organized international conferences, including a knowledge exchange held in the Philippines for 21 NGOs representing 5 countries
• Led MicroEdge GIFTS 2.0 upgrade and transition to web-based grant application system

Washington D.C. Metro Area

• Led proposal submissions for key opportunities including US government-funded grants and contracts
• Led Salesforce.com implementation, created new custom fields, designed page layouts, developed custom reports and dashboards, and designed incentives to drive user adoption
• Designed and administered monitoring and evaluation surveys, analyzed results, and wrote client reports
• Managed program logistics including travel arrangements, consultant contracts, and budgets
• Managed event logistics and online communications for the 2011 International Corporate Volunteerism Conference, which included over 130 representatives from the corporate, NGOs and government sectors
• Designed and implemented a new online format for the organization's newsletter and managed the organization's website and social media outlets

Washington D.C. Metro Area

• Researched, selected, customized, and implemented a new online survey tool
• Designed and created marketing and communications materials, including the organization's newsletter and promotional materials
• Managed and created content for the organization's website

Washington D.C. Metro Area

• Served as fundraising project leader for the annual gala dinner, raising over $100,000
• Performed research, designed and edited organizational communication materials, and organized events

Washington D.C. Metro Area

• Compiled an annotated bibliography on China’s role as an emerging donor in Africa
• Composed a literature review on adaptation to climate change research in China

Ma, International Affairs

Activities and Societies: George Washington University Women's Club Volleyball Team

Graduate Certificate, Chinese And American Studies

Activities and Societies: Ming Guang Migrant Worker School Volunteer English Teacher, Hopkins-Nanjing Center Coed Volleyball Team.

Ba, Chinese, Cognitive Science

Activities and Societies: Phi Beta Kappa, Vassar College Women's Volleyball Team