Amanda Hull Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

London, England, Gb

London, England, Gb

• Administered benefits and data analysis for flagship client with 1M+ Active and COBRA participants. Benefits include Health, Dental, Vision, HSA, FSA, Payroll, Life with EOI, QMSCO, and Communications• Modernized benefits administration processes by leveraging analytical skills to identify and comprehend system issues while implementing automation and enhancements to minimize manual errors and elevate overall quality and precision.• Crafted comprehensive test plans, aligned with client specification, while maintaining functional and superior quality.• Composed client organization-wide announcement emails, and skillfully edited ongoing communication emails and letters to ensure clear consistent and effective messaging to full client population.• Serve as a primary escalation point for resolving inquiries pertaining to clients, vendors, participants, and system processes.• Optimized team efficiency through strategic resource allocation and effective time management, spearheading coordination of the largest client deliverable team.• Facilitated the professional growth of 12 colleagues by delivering comprehensive training on company processes and administrative services, ensuring a smooth and seamless integration into the organization on the largest client deliverable team.• Lead and managed Annual Enrollment administration activities by coordinating and addressing client and vendor requirements, resulting in successful enrollment for 1M+ participants and dependents.

College Station, Tx, Us

I assisted the faculty at the college of education in technology services needed. I answered phones and created tickets in a fast-paced working environment while providing end-user support to over 1,000 Faculty, Staff, GA's, and students within the College of Education and Human Development, consisting of 8 buildings. I worked with other staff members to resolve desktop support issues within service level agreement (SLA) time constraints. I utilized internal servers for pushing updates to clients, imaging machines, and wiping hard drives. I manipulated user accounts and maintained group policy within Active Directory and built and deployed new Dell, Mac, and custom computers

Little Rock, Ar, Us

My responsibilities included stocking merchandize, visualizing my assigned area, cleaning and maintaining an organized and easily shop-able area, keeping the dressing rooms clean and clear of merchandise, helping customers with issues or problems.

My responsibilities included caring and watching over the children in the childcare. Additional duties included stocking, ordering, keeping track of stock, opening and closing the concessions stand, managing the other concession workers, resolving customer service issues, preparing and serving the food, and training the new employees.

My responsibilities included taking orders, serving food, and helping with customer service at this retirement home community. I also trained new employees.