Works with VP – General Manager (division CEO) to develop strategies and objectives that provide an employee-oriented, high performance culture emphasizing empowerment, quality, productivity and ongoing development of a superior workforce. Partners with leaders across the organization to address Human Resource issues to ensure compliance and equity. Develops benefit strategy for all US locations impacting over 1000 employees that resulted in a company savings of $1.3 million dollars per year while ensuring offered plans were more comprehensive and reducing employee contributions.• Works with management team to develop staffing strategies • Manage recruitment cycle from cradle to grave • Ensures a seamless Onboarding and Offboarding of all employees • Identifies and cultivates effective and appropriate resources for employees for all job levels• Works with management to ensure proper department structure and develop competitive compensation program • Manages Leaves and Workers Compensation claims• Recommends, develops and implements training plans for employee development, onboarding, compliance, etc. • Identifies, evaluates, and facilitates resolution of employee relations, morale, work performance, and organizational productivity concerns, working closely with managers • Provides coaching to managers with respect to performance management and development activities to facilitate positive team dynamics and the ability to deliver business results • Partners with benefit brokerage to identify benefit strategy and deploy package across the US covering more than 1000 employees• Maintains HRIS and leverages the system to assist in compliance and paperless employee records • Maintains responsibilities in accordance with the Company’s Injury and Illness Prevention Plan (IIPP) • Working with plant management, plans, organizes, and coordinates safety/health training

Performs diversified human resources duties while supporting overall Human Resources Department operations and goals. Serves as primary back-up to and support for the HR Manager in providing HR services while providing excellent customer service, accuracy, responsiveness, and positive employee relations in a fast-pace environment. Effectively collaborates with other Foundation departments and program areas to help meet the goals of the HR Department. Responsible for recruiting, benefit administration, HRIS updates, Record-keeping, ensuring legal compliance and HR reporting.

 Process bi-monthly payroll for 225+ employees in 2 separate companies Partner with benefit brokers to administer company benefits, enhance benefit package and ensure ACA compliance  Administer 401(k) and NQDC plans Workers compensation and retirement plan audits Process EDD, workers compensation and disability claims Complete EEOC and Multi-worksite reports Analyze and prepare monthly turnover and demographic reports  Identify process improvements and document implemented changes Onboard new hires including new hire orientations

I provide executive support for the Human Resources, Training and Marketing departments and am responsible for:• Maintain company reports • Provide multiple office locations administrative support• Manage multiple executive calendars • Develop relationships with multiple vendors • Manage multiple expense reports • Maintain company uniform inventory levels• Inventory, track and order office supplies • Create organization processes to create efficiencies • Write training documents and Power Points• Complete potential employee background and reference checks• Create new employees into company systems • Assist with employee and patient relations• Meeting Planning

• Took 60-80 inbound calls per day• Provided First Call Resolution• Customer conflict resolution• Clarified customer’s bills and contracts• Assisted with wireless technical support• Reviewed current promotions and products with customers• Assisted supervisors’ with coaching and developing co-workers• Met and exceeded company set goals• Developed relationships with corporate users• Answered 10-12 emails per hour to customer inquiries

• Operated 11 stores throughout the Sacramento/Reno area• Assisted customers with selecting formalwear for their special event.• Ensured correct fit on all customers• Collections of late rental returns• Exceeded company set goals• Customer conflict resolution• Developed relationships with local High Schools, Hotels and Banquet Halls• Ensured that company processes, employee training, customer service expectations and inventory quality were being adhered to. • Assisted in writing an Operational Manual and Managers Training Manual for the company.• 6 awards for Best Manager throughout a Northern California District • 2 awards for Best Manager in the Northern California region • 1 award for Best Manager of the Company for the Year 2001