Amanda Ianetti Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Olo helps restaurant brands maximize revenue per square foot by delivering faster, more accurate, and more personal service to their customers. Through beautiful, fully branded digital interfaces, Olo's enterprise-grade ordering platform integrates with the brands’ existing systems, opening new digital revenue streams injected seamlessly into the restaurant's operations. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, over 20 million consumers use the Olo platform to Skip the Line® or get food delivered from the restaurants they love. Clients include Chili's, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, sweetgreen, Wingstop, and more. Learn more at Olo.com.

Newark, Nj

Works closely with the Executive Vice President of Events, standardizing events procedures and polices across the EnsembleIQ Event platform.Assists Marketing Team with implementation and coordination of marketing plans for 30+ events yearly.Customer Service face for entire EnsembleIQ event sphere. On Site Registration Coordination.Pre-Event Registration Website Development & Live Event Registration Support.Observes current processes and advise creative solutions to standardize across all brands.Manages onsite registration, includes badge printing, correcting, batch printing, supporting Event Director with registration process.Oversee Customer Registration Teams at National Conferences.

In charge of team of 8 Attendee Development Agents.Motivating and celebrating team success, correcting opportunities and identifying weaknesses.Coaching each individual as an individual.Delegating each event to each agent.Tracking daily results of each agent.Strategizing team allocation (Blitzes, Full Team Press).Weekly Reporting to Brand Director of registration status.Build custom reports in Swoogo based on Event Director or Brand Director’s needs.Customer service contact point for events.In the past hired multiple temporary employees and on-boarded them.Keep the successful administrative processes put in place by paid consultant.Partner with Marketing for a successful attendee development plan.On Site Registration Coordination.Responsible for cross brand event registration on site support.Observe current processes and advise creative solutions to standardize across all brands.Manage onsite registration, includes badge printing, correcting, batch printing, supporting Event Director with registration process.Oversee Customer Registration Teams at National Conferences.Customer Service contact for all attendees.Pre-Event Registration Website Development & Live Event Registration Support.Collects pertinent information specifics from Event Director and Brand Director.Completes Registration Documents prior to meeting with Web Development team to build the registration website.Works in close partnership with Web Development to build registrant flow through, correcting and editing as needed.Establishes sponsor codes, discount codes and maintains registration website post launch.Vets all registrants to qualify to attend within 2 business days.Roots out sponsor prospects to sales team members.Edits registration as necessary based on needs from Event Director or Brand Director

Randolph, Nj

In charge of team of 8 Attendee Development Agents.Motivating and celebrating team success, correcting opportunities and identifying weaknesses.Coaching each individual as an individual.Delegating each event to each agent.Tracking daily results of each agent.Strategizing team allocation (Blitzes, Full Team Press).Weekly Reporting to Brand Director of registration status.Build custom reports in Swoogo based on Event Director or Brand Director’s needs.Customer service contact point for events.In the past hired multiple temporary employees and on-boarded them.Keep the successful administrative processes put in place by paid consultant.Partner with Marketing for a successful attendee development plan.On Site Registration Coordination.Responsible for cross brand event registration on site support.Observe current processes and advise creative solutions to standardize across all brands.Manage onsite registration, includes badge printing, correcting, batch printing, supporting Event Director with registration process.Oversee Customer Registration Teams at National Conferences.Customer Service contact for all attendees.Pre-Event Registration Website Development & Live Event Registration Support.Collects pertinent information specifics from Event Director and Brand Director.Completes Registration Documents prior to meeting with Web Development team to build the registration website.Works in close partnership with Web Development to build registrant flow through, correcting and editing as needed.Establishes sponsor codes, discount codes and maintains registration website post launch.Vets all registrants to qualify to attend within 2 business days.Roots out sponsor prospects to sales team members.Edits registration as necessary based on needs from Event Director or Brand Director.

Responsible for securing attendees for high level conferences.The events are dynamic and are held in highly rated hotels providing an atmosphere conducive to establishing networking and educational opportunities. Maintain tracking sheets that provide vital sales information to generate new customers.

The Service Manager assists the Store Manager in positioning the store team for success. Responsibilities include assisting with hiring, training, coaching and developing a highly engaged service team. Fills in for the Store Manager role when necessary. Effective at observing, coaching, and providing feedback to the sales team to ensure consistent team performance and excellent customer satisfaction. Demonstrating excellence at managing complex customer concerns and transactions. Ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. It is a working manager where greater than 50% of his\her primary duties are spent in non-management responsibilities. These duties include teller and lead teller functions, individual cash handling, assisting with effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience.

Involved in selling retail banking products and services to customers and prospects. Managed customer portfolio, services relationships and cross-sells all products and services. Provided broad base of financial and credit services with the goals of acquiring 100% of the customers' business. Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards. Used profiling analysis tools to identify cross sell opportunities and made outbound sales calls typically by phone to increased product per customer ratio. Assisted customers with service-related tasks as well.

Rockaway/Bridgewater Nj

Responsible for the management and leadership of a Yankee Candle Store; overseeing and driving daily sales performance; maintain service and operational standards; supervising, coaching, counseling and training staff on sales program; ensuring adequate staffing; providing superior customer service; maintaining store facilities; ensuring safety and security for guests and staff; preparing cash reports and merchandise orders; and other similar duties pertaining to the management of a retail store.Provided direction and leadership to a Yankee Candle Retail Store; drives sales & profitability; provides exemplary guest service, ensures visual merchandising/presentation and operational standards; recruits, staffs, coaches and develops store management teams and sales associates as a part of our Succession Plan; meets or exceeds divisional and store sales and profitability goals.