Amanda Inman Email and Phone Number

Program management for MassHealth funded programs, Senior Care Options and One Care. Currently managing relationships and contracted with Commonwealth Care Alliance, Tufts, United Health Care, Fallon Health, and Senior Whole Health.

Case Management for MassHealth funded programs, Senior Care Options and One Care.

Responsible for managing all Digital, Electronic Banking, and Deposit Operations related projects. Work with Bank management and staff, vendors and account processors to to ensure timely completion of projects.

Responsible for the management of the Electronic Banking Department as well as managing all Electronic Banking projects. Reg E Unauthorized transactionsDebit Card Fraud Monitoring and Prevention Compromised Debit Card management Mobile payments i.e. Apple Pay, Samsung Pay P2P and A2A transactionsACH transactions Check processingDebit Card transaction supportGeneral Ledger BalancingATM/Debit Card order processing and verificationOnline Banking set up and verification for consumers and businesses using the Cash Management platformAudit management for all department functionsEnsure all regulations requirements are met

Responsible for the oversight of Electronic Banking Reg E Unauthorized transactionsDebit Card Fraud Monitoring and Prevention Compromised Debit Card managementMobile payments i.e. Apple Pay, Samsung Pay P2P and A2A transactionsACH transactionsCheck processingDebit Card transaction supportGeneral Ledger BalancingATM/Debit Card order processing and verificationOnline Banking set up and verification for consumers and businesses using the Cash Management platformAudit management for all department functionsEnsure all regulations requirements are met

Process Reg E Unauthorized transaction claimsProcess ACH transactions on consumer and business accounts, handle rejects, pre notifications and process returns/NOC’sPay/return rejected checks on consumer and business accounts, review account lockouts and stop paymentsProcess CTR’sBalance/reconcile Operations General Ledger accountsOrder ATM/debit cardsOnline Banking set up and support for consumer and business cash management application/console

Excellent customer serviceOpen new deposit accounts for consumer and business customersClose deposit accounts upon requestHandle customer maintenance requestsCustomer Referrals to Trust and Investments departmentsWork closely with other departments within the Bank to ensure satisfied customers

Customer serviceCash checksProcess deposits Process loan payments Balance cash drawer Balance ATM’s