Amanda Jackson Email & Phone Number

United States

Albany, New York, United States

Albany, New York Area

Schenectady, Ny

Remotely monitor, upgrade, maintain and repair Wind turbines worldwide.

Assist QA in testing new software including regression testingReport software bugsAccess SQL server to verify dataTest reported issues and fixesRespond to customer inquiries and requestsMake outgoing calls to troubleshoot issues with analyzers and determine if further action is neededDispatch calls to FSR’s if neededAnswer FSR calls to aid them in troubleshooting or provide other supportDocument all interactions and resolutions with customers using HelpDeskFollow up with customer issuesTake payments using NetSuiteAny other duties requested

Answer and respond to any customer inquiriesDetermine correct parts and place sales ordersTroubleshoot basic computer and hardware problemsProcess customer paymentsPlace service calls for FSR visitsAnswer phones and transfer to correct department if necessaryAny other duties assignedResidence Inn Marriott Avon/Hartford Night Auditor April 2010 – June 2011 Property info: 3 stars, 100 suites, two meeting rooms, no banquet facilitiesResponsible for hotel operation and security overnightPrepare billsAnswer and transfer phone callsMake reservations over phoneGreet and check guests in and outResolve complaintsBalance day’s receiptsPrepare daily, quarterly and annual financial reports for Management

Avon, Connecticut

Answer and respond to phone callsTake payments over counterGreet patients and give forms to fill outMake reservations over phone and in personCall insurance companies to verify patient coveragePost personal and insurance checks

Property info: 3 stars, 237 rooms, 3 ballrooms, 6 meeting rooms, 1 board room, 1 restaurant, concierge floorAs Night Auditor/Guest Service AgentWrote and updated Standard Operating Procedures ManualCheck all transactions from the day and correct errorsMake reservations over phoneRespond to guest complaintsBalance all of the days transactionsPrepare the hotel for the next shiftCheck guests in and outPrepare daily, quarterly and annual financial reportsAs Food & Beverage ServerTake room service orders over phoneWait tablesTake paymentsHelp set up and work during banquet eventsClean tablesMinor food preparation