Amanda Jarrell Email & Phone Number

Marietta, GA, US

Atlanta, Georgia, United States

• Lead the development and management of an ecosystem of collaborative technology products supporting 85,000 employees. Own the strategic product vision, roadmap, and execution, ensuring scalable and innovative solutions.
• Directed the successfully deployment of Microsoft GenAI Copilot, driving user engagement across 10,000 employees, and saving half an hour to two hours per user per week.
• Through a dedicated focus on operational excellence, achieved a significant reduction in MTTR (Mean Time to Resolution), decreasing it from over 23 days to just 2.5 days within a 12-month period.
• Implemented Agile methodologies that boosted team productivity by 40% in 6 months through continuous improvement, innovation, and experimentation.
• Led the Microsoft license conversion project, generating $800K in annual savings by aligning solutions for business needs.

Atlanta, Georgia, United States

• Inspired, attracted, and led a team of high performing Managers and individual contributors and built scalable processes including product adoption, client retention and renewal strategies, and short and long-term data.
• Led project to strategically map out Customer Success Manager role, identified gaps and areas of improvement, and executed plan. Project results included scalable product adoption, retention, and renewal strategies.
• Achieved Net Retention Rate of 105%, Gross Revenue Renewal Rate of 95%, and increased Net Promotor Score (NPS) 35 points in 6 months.

Atlanta, Georgia, United States

• Directed and led Customer Success Managers within Professional Services Organization (PSO), focusing on establishing customer partnership and transforming customer business by accelerating adoption of Ventiv software.
• Rolled out Customer Retention Strategy Plan including Customer Risk Scoring, Customer Success Plan, and Renewal Strategy Plan to team of 8 employees consisting of 115 customers with $16M ARR.

Marietta, GA

• Directed efforts of project and client delivery groups within Professional Services Organization (PSO), focusing on design and implementation of Ventiv’s claims, risk, and safety software as well as professional.
• Played key role in elevating organization's market performance, securing six out of seven deals totaling over $1.8M annual recurring revenue in two months with innovative creation and launch of Integrated Risk.
• Supported 34% annual sales growth through launch of industry-leading products and technology, including Robotic Process Automation (RPA), Application Programming Interface (API), and digital intake form in 2017 and 2018.

• Spearheaded team of data, configuration, and report analysts focused on ensuring client satisfaction through delivery of quality products in alignment with individual needs. Forged and cultivated productive.
• Drove team to consistently surpass goals, maintaining 92% project health and 93% client retention in 12 month period with effective leadership and allocation of ten key talents.
• Contributed to mentoring and promotion of senior associates that achieved managerial roles and increased client satisfaction as well as retention rates by 10% in 12 months.

• Managed team of 11 analysts globally in development and presentation of comprehensive reports to diverse clients – covering complex property allocation, safety and loss control dashboards, and claims. Developed and.
• Decreased reporting time 40% and enhanced client capabilities with migration of 120 clients from in-house database report tool to IBM Cognos. Delivered project within 18-month schedule and under budget, saving an.
• Promoted in under two years to management role.

• Developed ad hoc and custom reports for clients, providing data configuration, analysis, testing of custom forms, and confirmation of data accuracy.Select Accomplishments:
• Played instrumental role in boosting product and service satisfaction rates, surpassing utilization goal by 10% in three years through delivery of general support to clients focused on addressing diverse needs.
• Promoted to leadership role within three years following successful completion of diverse projects on time and under budget.

Bba, Risk Management And Insurance

Education record