Amanda Jayne Ling Email and Phone Number

The SIA are the regulators for the private security industry. My role involves designing and implementing the skills strategy for UK private security; working externally with industry, training and education partners, stakeholders and organisations to support and drive transformational change. My team and I provide secretariat and project management support to the Security Skills Board to develop an industry capability-based profession map and to establish a National Skills Academy for… Show more The SIA are the regulators for the private security industry. My role involves designing and implementing the skills strategy for UK private security; working externally with industry, training and education partners, stakeholders and organisations to support and drive transformational change. My team and I provide secretariat and project management support to the Security Skills Board to develop an industry capability-based profession map and to establish a National Skills Academy for Private Security. Show less

Heddstart was my wellbeing, talent, learning and education consultancy.I have worked with many different organisations over the years. My clients have included Tileyard Education, Help Musicians UK, WaterBear, SSR, PRS for Music Members Benevolent Fund, Tulip Learning.Services offered to clients cover a broad range of areas and are designed together with stakeholders and aligned to commercial business strategies: Wellbeing strategy design and implementation Mental… Show more Heddstart was my wellbeing, talent, learning and education consultancy.I have worked with many different organisations over the years. My clients have included Tileyard Education, Help Musicians UK, WaterBear, SSR, PRS for Music Members Benevolent Fund, Tulip Learning.Services offered to clients cover a broad range of areas and are designed together with stakeholders and aligned to commercial business strategies: Wellbeing strategy design and implementation Mental health and resilience development interventions and coaching Learning and Talent strategy design and implementationOrganisational effectiveness through continuous improvementCareer CoachingExecutive/Leadership CoachingD&I strategy design and implementationSuccession planning and developmentGeneralist HR supportAssessment and development centre design and execution to BPS standardsLeadership and management development programme design and deliveryDesign and facilitation of events and bespoke outcome-focused workshopsContinuous Improvement implementationLMS selection and E-learning implementationOrganisational design and change projects - Design, delivery and management of projectsDesign and delivery of commercially focused learning and talent interventionsDesign of higher education programmes and contentStudent support services (Disability Case Management, Pastoral and Mental Health Support)Undergraduate and postgraduate lecturing services (business, HR, music, academic study and soft skills subjects)Mentoring and mentor trainingStudent assessment and marking Show less

I was responsible for Learning and Development, sustainability, Equality, Diversity and Inclusion.Successfully introduced a music-Industry first. A graduate style 2 year rotational Talent programme called Inside Track in December 2015 which resulted in receiving a Creative and Cultural Skills award nomination, (Music Skills Award).Designed the aptitude and capability-based assessment and selection process which included assessment centre design and delivery. Project also… Show more I was responsible for Learning and Development, sustainability, Equality, Diversity and Inclusion.Successfully introduced a music-Industry first. A graduate style 2 year rotational Talent programme called Inside Track in December 2015 which resulted in receiving a Creative and Cultural Skills award nomination, (Music Skills Award).Designed the aptitude and capability-based assessment and selection process which included assessment centre design and delivery. Project also involved selection and training of internal Mentors and Assessors working in tandem with occupational psychologists. The programme gained PR and recognition across the Music industry for its innovation, best practice and for helping address barriers to entry into the music industry.Introduced personal development planning and continuous improvement to PRS for Music resulting in a cultural shift in attitudes to employee learning and projects which resulted in increased operational effectiveness. Show less

The Rock Performance Coach was an innovative and groundbreaking private coaching practice which was built on the code of ethics, conduct and confidentiality from the International Coaching Federation. (ICF) I worked with established and unsigned artists, artist managers and other music industry professionals using 'Rock Coaching' techniques to develop talent, inspire, develop and empower change, improve personal confidence in order to unleash individual and business potential.

I looked after Learning and Talent for the UK business and also worked 10% for the Europe, East Africa region. Developed a Talent Management/Development process & strategy for the UK business aligned with EAR regional Talent Activities. Managed contract negotiations and the SLA with our appraisal/performance management system supplier both in the UK across Europe. Worked with the Senior Management team to facilitate and bring about strategic alignment and set performance measures… Show more I looked after Learning and Talent for the UK business and also worked 10% for the Europe, East Africa region. Developed a Talent Management/Development process & strategy for the UK business aligned with EAR regional Talent Activities. Managed contract negotiations and the SLA with our appraisal/performance management system supplier both in the UK across Europe. Worked with the Senior Management team to facilitate and bring about strategic alignment and set performance measures using the Balanced Scorecard and Hoshin Kanri/Kaizen methodology. Provided individual and exec team coaching, career, succession planning and development.Facilitated strategic sessions with senior fleet and sales managers to look at setting accurate sales performance measures. Show less

Identification of emerging and future business leaders through international management development centres, succession planning, exec and business coaching for Senior Managers and Directors. Co-developed the Global Talent strategy, developed Director competencies and subsequent development programme.Worked alongside an Exec Director to produce a global intranet sharepoint site called 'Identity.' The purpose of the website was to encourage and support career development for Sthree women… Show more Identification of emerging and future business leaders through international management development centres, succession planning, exec and business coaching for Senior Managers and Directors. Co-developed the Global Talent strategy, developed Director competencies and subsequent development programme.Worked alongside an Exec Director to produce a global intranet sharepoint site called 'Identity.' The purpose of the website was to encourage and support career development for Sthree women to overall increase the level of female respresentation over time, at board level.The project explored organisational barriers through focus groups, encouraged women to share career stories and personal experiences and promoted informal networking and mentoring opportunities. Show less

(Consultancy services)Coached the CEO, facilitated the development of the company vision,mission and strategy. Wrote their 3 year business plan including financial forecasts.

Ran a national Talent Management pilot and redeveloped leadership and management development programmes.

Held strategic responsibility for Learning, Development, D&I supporting 1100 employees across the North West function (Cumbria to South Cheshire). Developed and executed regional learning and diversity dashboard strategies.Managed contracts with many external suppliers and providers and project managed a range of diversity and learning interventions.Successfully managed the regional Investors in People re-assessment meeting all ten indicators.

Head of Development and Training and ran the national training centre in Salford. (2,000 employees, 80 UK operational sites)Strategic and operational role. Accountable for the entire training and learning offer which amounted to some 100 different learning activities including technical, health and safety, management, leadership, soft skills and professional development.Responsible for the procurement and vendor management of all learning and training suppliers. Responsible for project… Show more Head of Development and Training and ran the national training centre in Salford. (2,000 employees, 80 UK operational sites)Strategic and operational role. Accountable for the entire training and learning offer which amounted to some 100 different learning activities including technical, health and safety, management, leadership, soft skills and professional development.Responsible for the procurement and vendor management of all learning and training suppliers. Responsible for project management with regard to a range of award wining learning activities and programmes for the company. Also provided account management capability regarding CITB funded training plans securing funding for the national training budget. Show less

Responsible for UK Online training and Development (6,000 UK centres). Ran a project to develop a UK service quality standard and kite mark for all UK Online centres with the British Learning Association. Partnered with the learning and Skills Council to develop an NVQ.

Responsible for instructional design materials up to to supervisory level and also included food and beverage training.

Co-developed an international hospitality/customer service programme with for the 85 UK properties and 10 across Malaysia & Australia. Worked as part of the brand development team in terms of positioning the company vision, mission and values. Designed and delivered brand awareness training across UK hotels for both brands and delivered training to General Managers regarding the strategic use of the Balanced Scorecard.

Small music production company/studio which specialised in commissioned work - contemporary dance/media companies/school workhops.