Amanda Jenkin Email and Phone Number

My responsibilities included:• Effective and efficient management of all aspects of the 10 bedroom Guest House – o Attended to Guest Relations, front desk and bookingso Created and maintained Customer Databaseo Managed Restaurant, Conference Centre and Function Venue o Event management – functions such as year end, weddings, bachelorette, conference o Marketing of business as a whole (Sales & Marketing)

My responsibilities included:• Managing of staff which pertained to recruitment, performance management, motivation, team meetings, quality assessments, coaching and attending to disciplinary matters• Managing of Operations which included client SLA's and Annual goals, • Customer/Client satisfaction, Database management, Surveys, Client Relationship and Ad-Hoc projects• Managed Administration e.g. salary and benefit inputs, Call Centre processes, Consumer Protection Act training and Complaint escalationsCustomers: Massmart, Coca-Cola, Bokomo Foods, Dairy Belle, Illovo Sugar and various Ad-hoc customers

My responsibilities included:• Effective and efficient management of Construction Department’s PA functions o Attended to Diary of Director and all meeting request bookingso Assisted in meetings (presentations, minutes etc.)o Assisted 2 other Managers with PA and Admin dutieso Attended to all travel arrangementso Attended to all general Secretarial duties including stationery orders