Front Office Manager
Myrtle Beach, South Carolina Area
-Supported day-to-day front office operations, ensuring that company-wide and guest satisfaction standards are met -Daily use of Guestware, PMS, MARSHA, Micros, and GuestVoice systems-Generated and maintained positive associate and guest relations -Formulated daily reports-Assisted with scheduling and payroll for all front office employees -Processed guest check-ins, check-outs, and room assignments as well as all guest requests, questions, or concerns-Coordinated with housekeepers and bellmen to track room status and guest concerns-Responsible for maintaining and counting front desk drawers and front office banks daily