Amanda Jo Miller Email & Phone Number

Chattanooga, Tn, Us

Atlanta, Georgia, United States

-Spearheaded the automation of vendor communication processes, streamlining vendor risk assessments and reducing response times by 30%.-Led the successful onboarding of new clients and existing accounts onto CORL technologies, optimizing their experience with product releases and platform enhancements.-Mentored and trained team members on best practices in customer experience management, resulting in a 20% increase in client satisfaction scores.-Collaborated with Product and Technology teams to integrate customer feedback into product development, enhancing user experience and driving a 15% increase in product adoption.

Atlanta, Georgia, United States

-Managed reporting and delivery of key performance metrics to CORL Leadership, ensuring data-driven decision-making.-Revitalized relationships with high-value clients, securing $200,000 in renewed business through proactive account management and targeted engagement strategies.-Independently oversaw vendor risk assessments for nine healthcare clients, totaling $800K in revenue, while consistently exceeding SLA compliance targets with a 93% average, surpassing the 70% goal.-Facilitated cross-functional team collaboration to optimize client service delivery, enhancing operational efficiency.

-Effectively managed nine client accounts with a combined revenue of $800K, focusing on delivering exceptional service and support.-Played a key role in revitalizing a disengaged client relationship, restoring $200,000 in revenue and earning recognition for exceptional client dedication.-Developed training materials and conducted onboarding sessions for clients, enhancing their use of CORL’s platform and increasing engagement.

Delivered compassionate patient care, demonstrating strong interpersonal and problem-solving skills.

Chattanooga, Tennessee, United States

Supports team manager and performs management duties when manager is absent or out of officeManages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessaryProvides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksAssists management with hiring processes and new team member trainingAnswers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceCommunicates deadlines and sales goals to team membersDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectationsGenerates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlinesEnsures company brand materials and physical working spaces meet and exceed company presentation standardsProvides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Chattanooga, Tennessee, United States

Demonstrated excellent customer service by assisting customers with all inquiries and resolving any conflicts that arose.Became familiar with merchandise in order to best assist customers.Promoted to a Sales Lead within a month of working here.

Collegedale, Tennessee, United States

Provided nursing assistance to residents in a 120 bed facility.Preserved dignity and comfort of residents while providing assistance with activities of daily living.Ensured an accurate and timely flow of information related to patients in documenting and oral reports.

Kennesaw, Georgia, United States

Managed time effectively and successfully delivered orders.Facilitated effective communication with customers through texting and chats.

Kennesaw, Georgia, United States

Managed time effectively and successfully delivered orders.Facilitated effective communication with customers through texting and chats.

Kennesaw, Georgia, United States

Adapted communication style to build a trusting relationship with guests and influence beauty regimens.Provided personalized beauty product and regimen recommendations through guest engagement, product training, sampling events and actively selling.Knowledge in beauty products including: beauty brands, seasonal trends, cosmetics and various skincare products.

Kennesaw, Georgia, United States

Demonstrated excellent customer service by assisting customers with all inquiries and resolving any conflicts that arose.Became familiar with merchandise in order to best assist customers.Utilized point of sale systems and assisted customers with returns.Maintained registers.

Kennesaw, Georgia, United States

Cultivated and organized schedules to create an efficient work environment.Provided a comfortable and organized atmosphere to optimize photoshoots.Assisted primary photographer with photoshoots and editing.

Cartersville, Georgia, United States

Provided excellent care to patients.Followed HIPAA standards while documenting patient care.Provided a high-level of rehabilitation to patients at all care levels.Preserved dignity and comfort of residents while providing assistance with activities of daily living.Ensured an accurate and timely flow of information related to patients in documenting and oral reports.

Calhoun, Georgia, United States

Managed all office accounting duties; sending invoices, collected on unpaid invoices, and managing inventory.Established office procedures to ensure smooth operation.Maintained Inventory.Managed majority of customer communications and transactions.

Associate Of Applied Sciences - Aas, Health Information/Medical Records Administration/Administrator

Returning to complete degree Summer 2022.

High School Diploma, 3.7

Activities and Societies: Honors diploma with 3.7 GPA Beta Club Spanish Honors Society