Amanda Jones Email & Phone Number

Jonesboro, Arkansas Area

Detailed Senior QA Analyst with over 9 years of QA and validation testing experience. Extensive knowledge of QA processes with a strong focus on new enhancements, regression testing and smoke testing subsequent production releases. Lead QA for releases. Strengths include ability to interpret detailed business rules and requirements into repeatable test cases and steps, and initiative to convey and teach others the same procedures. Strong multi-tasker, with excellent communication and problem solving skills Team oriented with the ability to learn quickly in a fast paced environment. Proficient in testing software at every stage of the development life cycle.Develop, document and maintain functional test cases to exercise functionality of back-end (databases, API) and front-end systems (multiple internal and external UI).• Create and maintain test artifacts specific to addressing business and technical use cases: test data, queries, user guides, data dictionaries and automated scripts.• Research and document current business processes to ensure testing scenarios meet all requirements - become a subject matter expert on client systems.• Participate in troubleshooting and triaging issues with engineers, business analysts and product owners to drive towards root cause identification and resolution.• Maintain a SharePoint/Access Database/Oracle • Diagnose and solve complex problems and provide detailed technical analysis, using JIRA, track and escalate issues as appropriate.• Use multiple QA and development tools, including Jenkins/Hudson to track deploys

Jonesboro, Arkansas Area

Customer Service Coordinator:-- Responsible for operational controls at the Front Line Service Desk, Layaway and Jewelry.-- Ensured Front Line Associates provide prompt, courteous and knowledgeable service to all customers.-- Resolved customer service issues appropriately and competently.-- Worked with Audits and approved all necessary Front Line paperwork.-- Responsible for training and developing store Associates on customer service standards, register procedures and proper Front Line procedures and controls.