Amanda Joy Email & Phone Number

United States

Acts as a subject matter expert in my unit, fielding questions from staff and coaching on Operational policy. I assign work and direct workflows for staff while assisting the Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. I may also serve as a back-up in production. Acts as a point of contact for escalated calls and complaint resolution from customers and care providers. Works with supervisors and staff employees to drive efficient call volume activity and management.I have received cross training in neighboring departments to assist with management workflow volume and production.

Overland Park, Ks

Overland Park, Ks

Kansas City, Missouri Area

Sells register tape ad space to small business owners via outbound calls.

Saint Joseph, Missouri

- Supervisor/Problem Solver for Prior Authorization Representatives. - Takes escalated from patients and medical professionals as a supervisor. - Assists Representatives with building cases in accordance with HIPAA regulations and prescription benefits plan guidelines. - Assists in correcting errors and overrides in Prior Authorization cases. - Reports fraud and HIPAA violations.

Saint Joseph, Missouri

- Receiving inbound calls from patients and medical professionals for Prior Authorization initiation and completion.- Building Prior Authorization cases for prescription benefits manager - Making outbound calls to heath care facilities to complete cases by phone. - Building authorization cases from medical information sent via inbound fax.