Medical Receptionist at Dr. Hilz's OfficeUtilized Apex Practice Solutions for efficient patient managementHandled appointment scheduling, patient check-ins, and insurance verificationEnsured HIPAA compliance in all patient interactions and record-keepingSchedule Manager at B & B AlternativesCoordinated complex schedules for multiple practitionersImplemented strategies to reduce appointment conflicts and maximize efficiencyLiaised between clients and service providers to ensure smooth operationsGeneral Customer Service ExperienceDeveloped strong interpersonal skills across various customer-facing rolesAdept at handling inquiries, resolving conflicts, and maintaining client satisfactionKey Skills:Proficient in Apex Practice Solutions and other scheduling softwareExpert in multi-line phone systems and office equipmentStrong understanding of medical terminology and office proceduresExcellent verbal and written communication skillsAdept at problem-solving and conflict resolution