Amanda Kelleher Email and Phone Number

Write requirements documents and create mock-ups for individual and business tax programs. Work with developers to build tax programs for Audit and Compliance in the Teradata lead generation module. Case management system administrator. Write report requirements, create mock-ups and develop Cognos reports for Audit and Compliance business users. Train agents, auditors and managers in the use of the Teradata lead generation module, case management system and Cognos reports. Twenty tax programs have been created since 2009 for the following Ohio taxes: individual income, pass-through entity, trust, employer withholding, sales, use and commercial activity.

Supervised lead agents. Reviewed agent tax analysis and billing proposals. Monitored and reviewed agent and division performance. Wrote requirements documents for individual and business tax programs. Worked with developers to build tax programs for Audit and Compliance in the Teradata lead generation module. Case management system administrator. Worked with business users and developers to build Cognos reports. Trained agents, auditors and managers in the user of the case management system, Teradata lead generation module and Cognos reports.

Administered Severance Tax and Tire fee. Jenkins Act internet cigarette sales program. Created electronic state and county sales tax calculator. Performed IFTA and IRP desk audits. Created electronic work papers for IFTA and IRP auditors to increase efficiency and reduce work paper errors.