As the Chief Operating Officer (COO) at Trickle, a pioneering tech startup focused on enhancing employee productivity and engagement, I oversee the company’s daily operations and strategic execution. My responsibilities encompass managing key business functions, including marketing, sales, product and customer support. I work closely with the CEO to drive growth, optimise operational efficiency, and enhance our product offerings. My role is core to scaling the business, refining processes, and fostering a culture of innovation and high performance. I ensure that our operational strategies align with Trickle’s mission to boost employee productivity and engagement through cutting-edge technology.

As the Customer Wellbeing Lead, I was responsible for ensuring our clients achieve maximum value from our app. My role involved overseeing the customer onboarding process, driving user engagement, and ensuring customer satisfaction. I lead a team of customer wellbeing managers, developing strategies to enhance client relationships, and working closely with sales and product teams to address customer needs and feedback. My focus was on reducing churn, fostering customer loyalty, and identifying opportunities for upsell and cross-sell. I leveraged data-driven insights to improve customer experiences and contribute to the overall growth and success of the company.

As a Sales Executive, my role revolved around driving revenue growth and expanding our customer base at Trickle. I engaged with prospects to understand their needs, present our products and solutions effectively, and negotiate contracts to close deals. I was responsible for managing the sales pipeline, identifying new business opportunities, and building strong relationships with key stakeholders. Leveraging market insights and industry knowledge, I collaborated closely with marketing and product teams to align our offerings with customer requirements. My goal was to consistently achieve sales targets, drive company growth, and establish Trickle as a leader in employee productivity and engagement technology.

Oversaw the customer journey from property inquiry to legal completion. Responsibilities include developing and implementing strategies to enhance client satisfaction and ensuring seamless communication between clients and various departments. Reponsible for analysing customer feedback, identifying areas for improvement, and maintaining high standards of service to foster long-term relationships and repeat business. Collaboration with sales, legal, and marketing teams to ensure a cohesive and exceptional customer experience.