Amanda Knoth Email & Phone Number

Morrisville, Pa, Us

Morrisville, Pa, Us

Colombes Cedex, Fr

- Manage team of 3 full time Domestic and International Account Specialists - Collaborate with team members to establish short and long term goals, conduct employee reviews- Hiring Manager for Customer Service Team- Responsible for month end closing activities- Run weekly reports in SAP for upper level management review - Attend cross BU leadership meetings- Drive improvement of Customer Service KPI metrics- Write/edit/review Customer complaint reports- Create import purchase orders and manage shipments inbound from international locations- Manage several customer account, create sales orders in SAP

- Lead, mentor, and train group of 4 employees and 2 temps- Six Sigma Yellow Belt - Manage orders and deliveries for one of our most integral global strategic accounts- Process customer purchase orders, customer specific pricing, credits, and debits into SAP- Provide accurate order confirmations in a timely manner- Complete complex project order entry and purchase order creation- Coordinate productions with internal/external vendors- Track collection of monies for all milestone payments- Compile and report open order information to key customers on a weekly basis- Communicate project status to customer and internal management throughout the entire process from order entry to delivery

Aubagne Cedex, Fr

- Manage orders and deliveries for one of our most integral global strategic accounts- Process customer purchase orders, customer specific pricing, credits, and debits into SAP- Provide accurate order confirmations in a timely manner- Complete complex order entry and purchase order creation- Coordinate productions with internal/external vendors- Track collection of monies for all milestone payments- Compile and report open order information to key customers on a weekly basis- Create returns initiated by customer requests and internal Application Specialists - Communicate project status to customer and internal management throughout the entire process from order entry to delivery- Organize prioritization requests and facilitate all necessary communication between Commercial Operations/Management/Sales/Global Manufacturing locations- Lead Customer Satisfaction Survey process including survey creation, survey participation, and results compilation

* Booked freight for and planned a start up regional operation of 7 trucks located in eastern PA* Ensured that PA regional drivers were utilized to minimize deadhead and meet/exceed revenue guidelines* Point of contact for most Northeast and Canadian customers looking to use Roehl Transport for their transportation needs* Order building and appointment setting based on transit times and delivery needs* Calculate, request, and secure authorization for accessorial costs such as surcharges, detention, and truck order not used* Work in conjunction with customers to create opportunities for additional business, and create solutions to benefit both companies* Work with large base of customers to solicit and secure freight for Roehl to transport* Facilitate the utilization of assets in a manner that generates profit along Roehl’s network

* On site customer service representative at one of Roehl Transport’s top 10 customers* Order building and appointment setting based on transit times and delivery needs* Track and trace time sensitive orders to ensure proper on time delivery* Spot quote rates in an auction based forum to secure additional business for Roehl Transport* Assist in the resolution of invoice discrepancies* Calculate, request, and secure authorization for accessorial costs such as surcharges, detention, and truck order not used* Work in conjunction with customer to create opportunities for additional business, and create solutions to benefit both companies* Face of Roehl to customer, first contact for any questions, issues, opportunities* Create documentation to present to customer on performance of key metrics on a daily, weekly, and quarterly basis

* Order building and appointment setting based on transit times and delivery needs* Calculate, request, and secure authorization for accessorial costs such as surcharges, detention, and truck order not used* Work in conjunction with customers to create opportunities for additional business, and create solutions to benefit both companies* Work with large base of customers to solicit and secure freight for Roehl to transport* Facilitate the utilization of assets in a manner that generates profit along Roehl’s network* Staff writer for company newsletter* Member of advertising committee for the Roehl Rodeo Days