-Established a business transformation office (Analysts, PMs/CMs) to address & resolve operational inefficiencies applying Six Sigma principles, resulting in a 30% increase in operational effectiveness.-Strategy: conducted benchmarking assessments, SWOT analysis, & discovery interviews to identify and lead operational improvement initiatives. -Led a cross-department tool implementation/integration resulting in 30% operational productivity increase. Conducted risk assessment, managed stakeholder communications/health reporting, developed & implemented change management plan for platform adoption and reduction of change impacts.-Led CRM (Client Relationship Management) project resulting in 25% increase in customer retention and 30% increase in customer engagement. -Supported a finance transformation to optimize systems structure and operational processes by 50% in revenue recognition, billing and forecasting, department profitability, and cost analysis activities.-Established a greenlight review committee with C-Suite to approve and prioritize new internal initiatives and create & present project health reports on existing projects.-Led a performance management transformation conducting skill gap analysis, succession planning, 9 box grid, performance matrix, & performance management framework.-Key SME/contributor to Salesforce optimization project to reduce field redundancy and time to create sales opportunities.

-Spearheaded the development of a resource management program, optimizing staffing and scheduling processes to enhance resource utilization and achieve a 40% increase in project profitability.-Conducted cost analysis & implemented changes to turn the department from a loss leader to a profit center.-Led PM tool implementation to standardize PM delivery, improve project procurement operations by 50%, forecast proj & staffing needs for skill matching, utilization/availability, and resource cost.-Developed & executed the product roadmap, adding 10 new services and 2 product partnerships.-Demonstrated exceptional customer value with a 97% customer satisfaction rating, by increasing standard for delivery and communication excellence between all teams supporting clients.

-Created the organizational change management strategy to enable 50% growth y/y via organization design and communication strategy: health dashboards, corporate communications & engagement initiatives.-Measurability: Established KPIs, established data analysis methodology reporting structure, and crafted regular reports to leadership to measure impact of change initiatives.-Led business processes standardization & improvement initiative, writing and optimizing 100s of SOPs, process maps that improved business continuity, and improved operations by 10x.-Conducted organizational benchmark analysis & led development initiatives aligned to talent strategy.-Designed/implemented a goal management process to drive corporate strategy, enhance organizational alignment, and create visibility on strategic initiative progress with 100% participation.

-Program Management: Managed project portfolio/individual projects to ensure targets are achieved: on time delivery overall 80%, within budget 85%, and customer satisfaction is 90% or better.-Led onsite business transformation efforts for client teams, prioritizing & prototyping highest impact transformation initiatives & then guiding the client through all life cycles of their transformation journey.-Created change management program methodology, development change management, adoption & Customer Success program services, evaluate effectiveness of change efforts (gap assessment, intervention, improvement).-Managed a team of project change managers, supporting individual goals and team cohesion.-Delivery excellence: Achieved a 95% client success score & story/reference rate of 75%.-Led client success initiatives to achieve tool adoption by over 75% and improved productivity by at least 20%.

-Led complex change management SaaS integration initiatives for global organizations. Achieved an average overall 75% tool adoption, 10% increase in productivity, & customer satisfaction above 90%.-Created global change management plans (communication plan, sponsor roadmap, business/stakeholder readiness, coaching/training, resistance management, change readiness assessments, and adoption plans).-Created comprehensive training plans and delivered Instructor Led Training (ILT), Virtual Instructor Led Training (VILT), created centralized learning websites and integrated content onto clients’ existing LMS.

-Spearheaded a BYOT (Bring Your Own Technology) and technology integration program within Brevard Public Schools.-Led Google Apps professional development trainings in Brevard Public Schools- Teacher: Social Media and Mass Communications, English, Creative Writing, Public Speaking, Advanced Communications, Senior Project CoordinatorAwards/Recognition-Teacher of the Year 2014