Led the teller line in sales and service while ensuring all operational and security needs of the branch were in compliance.• Serviced customers and supervised teller line which increased excellent customer service experiences.• Clustered led two branches at once for a period of 6 months• Conducted and completed SAR’s, CTR’s, CIW’s and MIL’s for various transactions which helped assist AML in conducting investigations, in turn helping Capital One overall by reducing total assets lost.• Paid close attention to customer activities through observation and transaction reviewal, and in turn reduced the risk of fraud, money laundering and criminal activities within the branch.• Led team meetings and trained the branch employees on policy and procedure which led to low teller differences for the year as well as excellent audit ratings.

Identify fraudulent activity on customer accounts through third party data sources and transaction verification with customers. • Investigated and detected fraud on customer accounts while increasing the protection of the customers’ identity as well as the company’s reputation with the customer.• Corresponded with customers via telephone and through the mail consistently which made customers aware of their potential identity theft.• Recognized for catching the most frauds on multiple occasions improving the overall case resolution for the department.• Participated in programs to help assist other coordinators in mastering their roles, improving overall quality of case work and resolution on the production floor.• Became a SME and trained a class of 20 new hires for a period of 90 days leading them to navigate casework on their own following all required regulations.

Led the teller line in sales and service while ensuring all operational and security needs of the branch were in compliance.• Developed from teller to teller manager in a matter of months, and remained a leader in the organization for 8 years, developing multiple employees while evolving with the company as it changed over time, leading a top selling branch with excellent customer service reviews.• Assisted in fraud prevention on a daily basis by conducting the appropriate reports such as SAR’s and CTR’s whenever necessary, this in turn led to the bank reducing its total loss overall.• Led the sales and service initiative in the branch while also ensuring all policy and procedure was followed at all times, resulting in excellent audit ratings.