Amanda Gitto Email & Phone Number

New Jersey, United States

Basking Ridge, New Jersey, United States

Proactively coordinate people and processes to ensure a successful delivery of our inclusive access program.

Basking Ridge, New Jersey, United States

-Successfully completed the onboarding, implementation, and ongoing support of colleges into an inclusive access program- Identified, researched, and supported new accounts in launching a successful program- Supplied data, reporting, and analysis on information as it relates to inclusive access and the success of running a program-

Basking Ridge, New Jersey

- Partner with interdepartmental teams and the field to add value to the Campus Solutions team. - Track the timeline of First Day programs to ensure successful implementations by extracting and analyzing data for results-driven reporting. - Support field inquiries about First Day and provide expert guidance.

New York, New York

- Respond to customer service emails, phone calls, and social media posts regarding ticketing, lottery, and general inquires.- Track all customer service interactions. Providing detailed notes regarding every communication and following up when necessary.- Report and track recurring customer service issues and propose proactive solutions.

Flemington, New Jersey

- Maintained integrity of RAISERS database including input/output of gifts/dentations and donor information.- Executed new procedures to simplify processes, including expediting patient and event lists thru excel andsimplifying the gift donor procedure.- Entered gifts, processed acknowledgement letters and prepared donor correspondence.

New York, New York

*Effectively initiates appropriate, internal and external communication necessary to successfully execute my group's needs, to include production and distribution of Banquet Event Orders. *Successfully communicates with and provides direction and supervision to team members to execute catering events, including oversight of actual events from setup through breakdown. *Efficiently maximize Madison Square Garden's catering revenues and operational excellence through oversight of… Show more *Effectively initiates appropriate, internal and external communication necessary to successfully execute my group's needs, to include production and distribution of Banquet Event Orders. *Successfully communicates with and provides direction and supervision to team members to execute catering events, including oversight of actual events from setup through breakdown. *Efficiently maximize Madison Square Garden's catering revenues and operational excellence through oversight of systems and policies related to catering operations. Show less

New York, New York

- Accountable for daily supervision and leadership of front line Usher & Ticket Takers employee group.- Ability to work collaboratively with Security and other departments in an emergency situation.- Assess, evaluate and coach front line colleagues by providing consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one). - Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences by… Show more - Accountable for daily supervision and leadership of front line Usher & Ticket Takers employee group.- Ability to work collaboratively with Security and other departments in an emergency situation.- Assess, evaluate and coach front line colleagues by providing consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one). - Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences by functioning as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals. - Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary. Show less

New York, New York

Coordinated the sales team by managing schedules, filing important documents and communicating relevant informationProduced reports on progress within the department and outline any developed strategies to improve.Efficiently responded to any online or telephone queries in a calm and friendly manner.

Orlando, Florida Area

- Developed rapport with group contacts and Sales/ Event Managers by responding to reservation requests in a timely manner with a dedication to customer service excellence.- Attended pre-conference meetings with group contacts and weekly resume meetings with hotel staff to ensure accuracy of each group entering the hotel. - Oversaw accuracy of room blocks and reservations by inputting group rooming lists using reservation systems, revising room blocks to maintain the required number of… Show more - Developed rapport with group contacts and Sales/ Event Managers by responding to reservation requests in a timely manner with a dedication to customer service excellence.- Attended pre-conference meetings with group contacts and weekly resume meetings with hotel staff to ensure accuracy of each group entering the hotel. - Oversaw accuracy of room blocks and reservations by inputting group rooming lists using reservation systems, revising room blocks to maintain the required number of available rooms, and keeping organized files of all groups. Show less

Orlando

Partnered with Managing Directors to develop and implement competency-based employee training materials to successfully transition team members to a night auditor position. o Was instrumental in assisting our hotel achieve over $3500 in upsells during the 2017 holiday season, resulting in over 10% of the upsell contribution as a whole. o Followed specified procedures to audit the shift closing of all hotel accounts, including personally closing employee shifts, tracking financial data… Show more Partnered with Managing Directors to develop and implement competency-based employee training materials to successfully transition team members to a night auditor position. o Was instrumental in assisting our hotel achieve over $3500 in upsells during the 2017 holiday season, resulting in over 10% of the upsell contribution as a whole. o Followed specified procedures to audit the shift closing of all hotel accounts, including personally closing employee shifts, tracking financial data, accurately processing payments, and auditing all guest records to verify credit card approval. Show less

Orlando, Florida Area

- Assisted Production Director in creating agendas for routine and production meetings while ensuring that time schedules are met routinely in rehearsal and at special events, by acting as a representative of Central Florida Community Arts. - Applied creative, original and intellectual skills in developing and performing various roles in the productions in a manner that most effectively communicates Central Florida Community Arts mission. - Supported Production Director in matters of… Show more - Assisted Production Director in creating agendas for routine and production meetings while ensuring that time schedules are met routinely in rehearsal and at special events, by acting as a representative of Central Florida Community Arts. - Applied creative, original and intellectual skills in developing and performing various roles in the productions in a manner that most effectively communicates Central Florida Community Arts mission. - Supported Production Director in matters of production logistics by acting as liaison between the organization and the program while supervising maintenance, repair and proper care of all equipment on a routine basis. Show less

Orlando, Florida

- Coordinated various types of events while maintaining a strong attention to detail, to ensure each event is a complete success.- Managed multiple events and produced a seamless experience by prioritizing needs through time management skills.- Asked exploratory questions to identify the performance need for each event, while./making distinctive suggestions in order to greatly benefit our companies profit.

Orlando

o Learned from personal and organizational experience to excel in managing time and satisfying Guests inquiries by utilizing in-depth knowledge of the resort as well as the general Orlando/Metro Orlando area. o Resolved sensitive Guest situations on an individual basis through phone calls and letters thru positive interactions in a friendly and courteous manner. o Asked exploratory questions to identify concerns, needs, and expectations as well as fully investigate issues such as, long… Show more o Learned from personal and organizational experience to excel in managing time and satisfying Guests inquiries by utilizing in-depth knowledge of the resort as well as the general Orlando/Metro Orlando area. o Resolved sensitive Guest situations on an individual basis through phone calls and letters thru positive interactions in a friendly and courteous manner. o Asked exploratory questions to identify concerns, needs, and expectations as well as fully investigate issues such as, long lines, crowd control, negative employee comments, and inoperable attractions; in order to give the best service to each and every Guest. Show less

Disneys Saratoga Springs And Old Key West

Interacted with Guests, Cast Members, external service providers, and partners on a daily basis to ensure a seamless experience and delivery of superb service while maintaining a safe and clean work environment. o Assisted incoming Guests with their itineraries by supporting reservations, addressing concerns, and providing detailed property amenity information, while safely handling a $2000 bank. o Efficiently worked under pressure to alleviate long lines and answer questions while… Show more Interacted with Guests, Cast Members, external service providers, and partners on a daily basis to ensure a seamless experience and delivery of superb service while maintaining a safe and clean work environment. o Assisted incoming Guests with their itineraries by supporting reservations, addressing concerns, and providing detailed property amenity information, while safely handling a $2000 bank. o Efficiently worked under pressure to alleviate long lines and answer questions while maintaining enthusiasm with Guests to find the correct product, ticket or table; to meet every Guests expectations and needs. Show less

Fort Wilderness Resort

o Provided leadership, mentor-ship, applicable training and overall guidance for over 50 front desk employees resulting in an increase in the overall scores for provided costumer service.o Led with a positive attitude to demonstrate commitment to Cast Members, while ensuring safety as key to operational success; by maintaining risk assessments and enforcing safety standards which led to zero work related accidents.o Implemented new informational plans to effectively update and promote… Show more o Provided leadership, mentor-ship, applicable training and overall guidance for over 50 front desk employees resulting in an increase in the overall scores for provided costumer service.o Led with a positive attitude to demonstrate commitment to Cast Members, while ensuring safety as key to operational success; by maintaining risk assessments and enforcing safety standards which led to zero work related accidents.o Implemented new informational plans to effectively update and promote current resort information to support new and old frontline employees ensuing easier and faster check-in experiences. Show less

Edison, Nj

Proactively cross-trained and learned, on personal time, over 10 roles/departments from front desk, events, and concierge to food and beverage hostess and banquets; in order to strengthen my versatility and in return benefiting the company as a qualified fill-in because of a planned absence or emergency.

West Lafayette, Indiana

Participated in a yearlong hotel internship, in which I was rotated through three functional areas and was able to partner with various departments of the hotel to learn and strengthen my knowledge of the hospitality industry.

Lafayette, Indiana Area

Utilized superior problem solving skills to change Guest-Negative experiences to Guest-Positive experiences whilst overseeing the entire hotel operation, as the only employee past 5 pm.

West Lafayette, Indiana

• Assign sections to servers equally and fairly• Set banquet rooms and halls as per instructions of the event manager• Prepare rooms in terms of adjusting lights and setting appropriate temperature• Ensure that all decorations have been set in accordance to the instructions• Make sure that tables are set with linen, dishware and flatware• Fill glasses with water before guests arrive and refill them during the course of the event• Greet guests in a cordial manner as they… Show more • Assign sections to servers equally and fairly• Set banquet rooms and halls as per instructions of the event manager• Prepare rooms in terms of adjusting lights and setting appropriate temperature• Ensure that all decorations have been set in accordance to the instructions• Make sure that tables are set with linen, dishware and flatware• Fill glasses with water before guests arrive and refill them during the course of the event• Greet guests in a cordial manner as they arrive• Offer welcome drinks and ask guests if they need any additional items• Set banquet table with dishes• Carry food trays to the tables• Ensure that food is replenished in a quick manner• Deliver beverages as per guests’ instructions• Anticipate guests’ needs continually and fulfill them appropriately• Clear dishes and flatware once the event has ended• Clean premises along with stripping table cloths and napkins• Take down decorations as instructed Show less

Edison, Nj

• Make sure that tables are set with linen, dishware and flatware• Greet guests in a cordial manner as they arrive• Offer welcome drinks and ask guests if they need any additional items• Set banquet table with dishes• Clear dishes and flatware once the event has ended• Clean premises along with stripping table cloths and napkins

Edison, New Jersey

● Greet guests and patrons personally and on the telephone● Offer appropriate seating arrangements by using the opentable seating service● Present menus and take orders● Ensure the quantity of menus is sufficient to cater to the number of guests● Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion● Set up dining rooms and make reservation arrangements● Maintain clean and organized tables and work area● Assist room service… Show more ● Greet guests and patrons personally and on the telephone● Offer appropriate seating arrangements by using the opentable seating service● Present menus and take orders● Ensure the quantity of menus is sufficient to cater to the number of guests● Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion● Set up dining rooms and make reservation arrangements● Maintain clean and organized tables and work area● Assist room service when and as needed● Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant● Ensure guests are checked out in a timely fashion using the micros system Show less