• Global Real Estate, Gaming and Lodging Summer Associate• MBA Inspiring Excellence Fellow

• Constructed a 3-year Digital Strategy Roadmap for the Top 15 Customer Service Call Drivers at a regional television provider by holding focus groups, interviewing employees, and analyzing quantitative data to find the cost per handled second.• Outlined, and scoped the seven solutions to limit call drivers and increase self-service, which are projected to create $80 million in client savings.• Created a digital implementation strategy and roadmap for the integration of an acquired company’s medical websites and mobile applications as a Senior Business Strategy Consultant.• Advised a large international hotel and resort franchise on business, functional, and creative requirements to improve their digital presence.• Increased online conversions by 49% as the BA launching Digital Integration and Digital Strategy work.• Pitched and presented a due diligence plan regarding the digital presence of an acquired company which resulted in over $3 million worth of project implementation work.

• Managed and trained a quality assurance offshore team of nine resources and an onshore team of three, while leading User Acceptance Testing. • Led an offshore quality assurance team and managed two user experience presentation designers while advising clients at a global wealth management firm on a Digital Marketing Personalization project

•Developed analytics software application to streamline data communication and reporting for over 300 accounts•Generated excel models and analyzed correlations between meal plan sales and account ingenuity•Collaborated with Sr. Brand Manager to generate robust event guidelines for accounts with over 15,000 covers•Designed and analyzed satisfaction surveys with recommendations for both internal and external use