• Accepts and resolves all audio and video calls forwarded to us by our clients (both domestically and globally)• Understand the requirements of each client as it relates to service needs and implement accordingly• Implement the plan based on specific and predetermined client protocol and time-line requirements• Determine all various solution options based on location history, technical needs and technician assignment• Communicate the final plan to the client and to ensure the… Show more • Accepts and resolves all audio and video calls forwarded to us by our clients (both domestically and globally)• Understand the requirements of each client as it relates to service needs and implement accordingly• Implement the plan based on specific and predetermined client protocol and time-line requirements• Determine all various solution options based on location history, technical needs and technician assignment• Communicate the final plan to the client and to ensure the technician adheres to the plan• Monitor and communicate the time line between all parties• Anticipate any and all fluctuations in the plan and act accordingly• Ensure all client compliances are met with the highest priority while maintaining our own high company standards• Maintain ongoing relationships while seeking to continually establish new relationships within the many facets of our business for both internal and external clients (coworkers, field techs, facility managers, corporate managers)• Evaluate and proactively review and address the continually changing business positions as it relates to the needs of our clients Show less

• Demonstrated exemplary leadership attributes in directing business development efforts managing internal and external stakeholder objectives from initiation to closing for the installation of audio and video systems on 90+ concurrent projects.• Delivered on project commitments, managing client store openings worldwide, including Forever 21, Urban Outfitters, Free People, Box Lunch, Armani, and Zadig & Voltaire (annual impact of $1 million). • Identified problems within projects and… Show more • Demonstrated exemplary leadership attributes in directing business development efforts managing internal and external stakeholder objectives from initiation to closing for the installation of audio and video systems on 90+ concurrent projects.• Delivered on project commitments, managing client store openings worldwide, including Forever 21, Urban Outfitters, Free People, Box Lunch, Armani, and Zadig & Voltaire (annual impact of $1 million). • Identified problems within projects and programs; developed and implemented corrective actions resulting in improved processes, increased schedule adherence, and ultimately leading to multiple client contract renewals.• Facilitated communication between client and system engineers to quote customer requests; collaborated with installers and onsite contractors to manage change orders, avoid scope creep, and meet project deadlines. Show less

• Wrote sales contracts for orders obtained and submitted orders for processing• Maintained friendly and professional customer interactions at all times• Researched and executed marketing campaigns for New England team• Assisted in resolution of sales and client conflicts• Trained account executive on new processes and related software• Acted as a motivational force for sales team

• Processed new loan applications and prepared files for underwriting• Coordinated real estate mortgage closing with closing attorney• Confirmed all compliance in mortgage file from origination to closing• Disburse funds after closing to the attorney’s IOLTA account

• Performed same sales support functions as stated above• Troubleshot clients experiencing problems with their service• Managed work order process from creation to completion• Managed work load for 8 service technicians• Organized and compiled billing paperwork for $25,000 worth of billing per month• Supervised and coordinated service technicians’ daily schedules

• Troubleshot clients experiencing problems with their service• Managed work order process from creation to completion• Managed work load for 8 service technicians• Organized and compiled billing paperwork for $25,000 worth of billing per month• Supervised and coordinated service technicians’ daily schedules