Instructional design, curriculum building, and content delivery. E-learning platform.

Programmatic support for in-person training.

-Implement, coordinate, and schedule calendar year trainings, including leadership development and just-in-timefunctional trainings-Coordinate with training facilitators to optimize learning experience, including online pre-work, in-person activelearning strategies, and post training assessments-Design training materials and activities to support adult learning of office protocols by utilizing different learningstyles and techniques including flipped classroom, small group collaboration, and hands-on practice-Designed and continually enhance department’s onboarding manuals, trainings, and standard operatingprocedures-Responsible for the training of frontline external stakeholders as it relates to first-year student and family needsupon acceptance to the University-Hire, training, and evaluate performance of frontline customer team of 20 people, supervise dailyresponsibilities of 150+ student trainers and peer leaders-Contributed to more than 400 hiring processes over four years-Facilitate increases in productivity, efficiency, and equity through strategic thinking and precise communication-Manage, track, and report enrollment for all 9,000 participants of orientation annually including academicrecord-Budget management for office operations and oversight of departmental spending for 5 unique programs-Committed to shaping a positive customer experience while balancing company needs and outcomes

• Maintained federal compliance for 600 student’s special education paperwork• Managed all standardized testing accommodations for special education students• Scheduled meetings for approximately 30 staff members

• Chief Human Resource officer, managed 72 employees• Employee training and onboarding• Flattened all student positions to a salary based model instead of hourly • Entire life-cycle of employees: recruitment, reviewing applications, interviewing, hiring and training employees• Creation and implementation of a Personnel Policy and a 360˚ employee evaluation

• Facilitated the student government elections for 8 elected Board of Director positions • Highest voter turnout in university history on a campus of 40,000 students • Implemented the first annual Presidential Debate

• Creation of 11 weeks worth of 50 minute lesson plans for a General Studies class• Small group facilitation• Establish a sense of community through relationships, hosting events and small group activities