Oversee Business Services Client Success group serving accounts generating $65M annual revenue. Coach and develop team of client experts, driving revenue growth, relationship development, and delivery of targeted partner marketing and customer acquisition strategies.Work with cross-functional stakeholders to capitalize on opportunities, while identifying potential for growth, designing repeatable solutions, and maintaining pipeline of areas of focus for team.

Led team responsible for managing client relationships and expansion, overseeing $34M in annual revenue. Set responsibilities and accountability standards for business.com Client Success & Customer Care teams. Drove efficiency through review and implementation of improvements to internal and external communications.

BuyerZone and business.com

Led development and execution of display advertising campaigns for clients; delivered weekly updates to clients, as well as reporting and insights/analysis of strategies to optimize impact and creativity. Utilized software and internal systems to track clients, orders, and projects. Partnered with sales team to identify opportunities for increasing client ad spend.

As a Senior Reporting Analyst I work on multiple projects while being exposed to many facets of the business such as reporting, product development and execution, and various marketing initiatives. I am responsible for all of the external reports that are sent to my clients for their lead generation campaigns. This requires strong problem solving skills, great communication and the ability to work with data accurately and efficiently.

As an RCA, I supported the marketing lead generation campaigns for multiple clients simultaneously from start to finish, dealing with the intricacies and changes that occur throughout the process. Specifically, I worked on campaign reporting, campaign execution and organization of various accounts which included creating reports and presentations to review and analyze the overall effectiveness of the campaign.

•Lead the formulation of a more coordinated marketing effort to consistently promote the 1nService brand across the membership and their associated markets oSponsored third party industry experts for discussions/presentations around relevant topics such as online marketing, social media, and thought leadership with membership marketing leaders oLead and coordinated monthly conference calls of member marketing leadership to share successes and expand understanding of 1nService… Show more •Lead the formulation of a more coordinated marketing effort to consistently promote the 1nService brand across the membership and their associated markets oSponsored third party industry experts for discussions/presentations around relevant topics such as online marketing, social media, and thought leadership with membership marketing leaders oLead and coordinated monthly conference calls of member marketing leadership to share successes and expand understanding of 1nService capabilities and reach oPoint person for collaboration case studies, press releases, and event promotions•Reached out individually to member marketing leaders who up until recently had not been active in the 1nService community with purpose of understanding their roles and companies to better leverage their value add across the entire 1nService footprint•Managed all social media (Twitter, Facebook, and LinkedIn) accounts for 1nService•Acted as communication conduit for the CEO and industry contacts Show less

Global, $800M Workforce Management Software Co.• Demand generation campaign development, execution and measurement• Vendor qualification analysis and Executive Summary reporting• Sales tool inventory, evaluation and recommendation• Received highest rating possible for intern performance and employment consideration in 2009

• Responsible for all facets of store management and operations• Created and implemented a floor inventory process specific to footwear, resulting in increased revenue, efficiency and customer satisfaction• Participated in store management meetings reviewing all aspects of department operations• Offered intern position for ‘08 and marketing position sponsorship at HQ by District Manager