Manage a team of analytical professionals to deliver actionable, data-driven insights to our US Experience & Strategy organization to guide strategy, decision making, prioritization, and accountability in alignment with our company goals and priorities.

Led a team that delivered analytics and insights across the Claims Service Center and Presidential Service Team to guide strategy, investment decisions, and prioritization of work. Partnered with stakeholders across the Service, Claims, Experience, and Software Product Management teams to increase efficiency within the operations, maximize value within the Claims value stream, reduce compliance and reputational risk, all while improving customer experiences.

• Led monthly financial reviews with executive leadership team to provide financial discipline to the decision-making process of a start-up division; discussed strategic opportunities, analyzed trends, and identified areas for process and operational improvement• Budgeted and forecasted 10+ years by developing and maintaining complex models while also consulting with functional vice presidents to construct accurate forecasts• Built financial models supporting merger/sale process; presenting to C-suite teams throughout multiple rounds of due diligence with potential suitors

• Built and enhanced complex pricing models in Excel and Access for $7+ billion government sponsored health and welfare programs with 1.5+ million members• Presented analyses, results and suggested solutions to both internal and external client teams• Managed cross-functional projects, including expectation setting and managing with stakeholders and coordination of timelines and deliverables across departments• Trained and developed junior analysts