Amanda Lee Email & Phone Number

Nashville, Tennessee, United States

Assisting with staff scheduling, training, and performance metrics to ensure our team meets the highest standards of hospitality.Overseeing daily sales operations, including opening and closing point-of-purchase terminals, reconciling sales, and reporting attendance figures.Collaborating with our security team to implement and review safety and emergency procedures, ensuring a secure environment for our visitors.Engaging with guests in the exhibit spaces, handling questions and complaints, and promoting annual memberships to enhance visitor engagement.Standing in for the Guest Experience Manager when necessary, maintaining seamless operations and consistent service quality.

Nashville, Tennessee, United States

Greeting the public and providing orientation about the museum, its programs, and events.Selling tickets and memberships, overseeing access control, and assisting guests with RFID bracelet activation.Engaging with guests within the exhibit spaces, addressing their questions, and handling any concerns to ensure visitor satisfaction.Promoting and selling annual memberships, explaining the benefits, and enhancing visitor engagement.Monitoring guest compliance with museum safety protocols and facilitating entry and exit from exhibits and public spaces.Assisting with the museum gift shop operations as needed and performing clerical duties for various museum departments.

Nashville, Tennessee, United States

Franklin, Tennessee, United States

• Maintains appropriate front end flow by stepping in to help other team members as needed, while fielding a variety of enquires from guests and maintaining the highest standards for customer service.• Maintains an upbeat and vibrant demeanor while supporting guests in other co-workers. • Upholds a positive image of the company by remaining knowledgeable, friendly, and productive.

Huntsville, Alabama, United States

• Fielded a high volume of enquires from guests and provided exceptional customer service and professionalism.• Utilized advanced troubleshooting and multitasking to assist guests with returns, refunds, and complaints. • Supported cooking school guests, which entailed coordinating reservations, gift cards, and more. • Upsold guests on various events through the Ticket Alternative, offering departmental support on special orders.• Launched the Team Member Involvement Means Excellence (TIME) Program for the new store, while serving as an Ambassador for the program; scheduled and facilitated monthly meetings with a team of 8. • Encouraged ideas and creativity, ensuring teammates were regularly involved in the community, environment, and more.• Handled team member emergency fund requests with confidentiality.• Supported leaders with Team Member Appreciation Week, coordinating events, such as holiday parties, and more.

Huntsville, Alabama, United States

• Focused support of cashiers and new supervisors by providing a mentorship role, as a Front End Supervisor.• Trained and empowered cashiers and cashiers’ assistants, preparing them for the wonderous world of Whole Foods.• Exhibited multi-tasking skills that included running the customer service desk, screening calls, and more.

• Worked the floor to ensure customers’ need and questions were being addressed. • Delivery and pick up of flowers and lunches to the Avalon Concierge and businesses within Avalon. • Represented the store at the concierge desk, during special promotions (i.e. Bundle deals), holidays and events outside of the store on Avalon property (i.e. Avalon’s Kids Club). • Coordinated with corporate and store-level leadership to select the team and training plan for Holiday Tables (2015).

Alpharetta, Georgia, United States

• Coached and empowered team members with various trainings as a certified mentor, helping them transition into the new culture, while providing uncompromised support, guidance, and feedback.• Motivated and inspired team members who seek career guidance and information.• Educated and trained new teammates on safety topics to ensure compliance and are safe while working thus adhering to regional standards, while also serving as an Operational Safety Rep.; and granted incentives to ensure a safe workplace.

Alpharetta, Georgia, United States

• Began journey at Whole Foods in April 2011 as a Cashier, which entailed checking out guests, while following proper check, ATM, and credit procedures.• Maintained front end areas, including the cash register, which entailed changing tapes and ribbons as needed.• Assisted with training of other team members – and helped the supervisor with customer flow at the front end.• Adhered to all internal polices while ensuring the maintenance of a clean and sanitary shopping environment for guests.

Nashville, Tennessee, United States

• Assisted with the daily operations of the DCIDS Triage Services Department, a centralized Call center whose primary responsibilities included telephonic medical screening of organ and tissue referrals.• Ensured operational activities were conducted within constraints established by approved policy and procedure.• Evaluated referral information from triage services coordinators before introducing donor options to families.• Conducted family approach activities sensitively, communicating with potential donor families on their options.• Departed the position to pursue other opportunities, while polishing my skills and upskilling myself in a variety of areas during the interim period before my tenure at Whole Foods began.

Alpharetta, Georgia, United States

• Performed services for multiple offices and provided customized services determined by policy and procedure.• Triaged incoming calls for organ or tissue referrals, import tissue offers, distribution calls, and more. • Communicated all organ referral information to appropriate on call staff; and transferred distribution calls to staff.• Performed thorough screenings for all incoming tissue referral calls, while evaluating the potential for tissue donation; and communicated tissue referral information to consent coordinators and supervisory staff.

Nashville, Tennessee, United States

• Performed a range of duties in this fast-paced, medical setting, which entailed the efficient and timely rooming and preparation of patients for office appointments, obtaining vital signs, and more.• Communicated with patient's about their reasons for the visit as well as concerns, problems, etc. • Tracked down all pending lab results and orders; entered findings in Electronic Medical Record (EMR). • Performed authorization for surgeries, hospital admissions, and procedures; and assisted during examinations.

Franklin, Tennessee, United States

• Maintained and cleaned patient areas, following all safety procedures; and assisted in the upkeep of patient charts.• Answered messages, assisted patients with referrals, and performed immunizations.• Led patient screenings and other health maintenance recommendations as well as in-house laboratory testing.• Provided care appropriate to the age of the patients served, while adhered to confidentiality (HIPPA) standards.