Amanda Lemley Email and Phone Number

Effective and consistent delivery of Learning & Development programs. Conduct training sessions using a variety of training methods and styles to maximize training effectiveness, manage the day-to-day logistics of the training programs as well as administering the company’s LMS site and reporting. Make an impact on the employee experience by delivering training programs which develops the skills of our employees. Creatively bring in new ideas and suggestions to build an excellent customer experience. Partner with others to harness their collective expertise in the most effective way for the benefit of learners.

Develops and maintains a training schedule and other calendar events. Works with both internal and external trainers/staff to implement training classes on site, off site and online. Manages training class enrollments and classroom setup/breakdown. Responsible to maintain organization, order, and cleanliness of all training areas. Ensuring all training resources, materials and equipment are available and in working condition. Maintain and ensure all documentation is collected, filed and organized in accordance to department systems and processes. Consistent implementation of training curricula and utilize developed systems to track and monitor employee training and certifications. Evaluate and monitor training effectiveness; make recommendations for changes to the training curriculum and update accordingly. Ensure compliance with all regulatory standards. Support the mission and vision of Mizuho OSI, and collaboration both inside and outside of the organization.

Responsibilities of a Customer Accounts Specialist include; providing excellent customer service through phone, email, fax, etc. in timely and accurate manner. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Serve as liaison among Sales, Service, Management and Customers to improve customer service and business productivity. Investigate customer complaints and provide appropriate corrective actions by tracking, reporting, and analyzing issues to provide a resolution in a timely manner. Assist directly or route customers to the appropriate department and/or person for assistance. Assist in training peers to improve Sales Operation procedures and processes. Develop and maintain in-depth product knowledge. Conduct and analyze customer surveys to help advance customer service.

Responsibilities as an Office Specialist include; Verbal and written communication with visitors and staff, provide information and instructions to individuals, copying and filing, data entry, issue permits and passes. Sort and deliver mail, receive and process packages for mailing, organize delivery. Maintain a well-organized work environment. Assist with project tasks –Migrating data for the Web Contact Management team in SharePoint. Provide backup for the TLC Service Desk. Coordinating rooms and training for CJIC courses. Host/organizer/leader in the County’s March into May Program for the Information Services Department which includes developing and hosting activities for program participants, scheduling events, research and send out motivational tips and provide healthy and nutritious recipes for participants.