Responsible for franchise partner growth in the Middle East, India, and Latin America focusing on driving sales through creating training programs and documenting processes.Liaised with cross-functional partners in Finance, Real Estate, and Business Development to review financial success of all partners and present to the CEO a proposal for renegotiating Agreements to ensure profitability for both parties. Created an on-boarding training program for Franchise Partners to use when… Show more Responsible for franchise partner growth in the Middle East, India, and Latin America focusing on driving sales through creating training programs and documenting processes.Liaised with cross-functional partners in Finance, Real Estate, and Business Development to review financial success of all partners and present to the CEO a proposal for renegotiating Agreements to ensure profitability for both parties. Created an on-boarding training program for Franchise Partners to use when opening new stores to mantain consistency in all markets.Partnered with the Planning and Allocation team to ensure the appropriate product was being received by the franchise partners for each market’s cultural requirements. Show less

Created Project Plan and managed opening and onboarding of a New Franchise Partner in Asia, including training the franchise team on our services and processes, developing training materials, and leading in the first stores turnover. Instrumental in launching 20 WSI international corporate stores and 5 domestic stores.Partnered with the WSI Legal Department and AUS and UK counsel to create international Policy and Procedure documents and operational practices that satisfied business… Show more Created Project Plan and managed opening and onboarding of a New Franchise Partner in Asia, including training the franchise team on our services and processes, developing training materials, and leading in the first stores turnover. Instrumental in launching 20 WSI international corporate stores and 5 domestic stores.Partnered with the WSI Legal Department and AUS and UK counsel to create international Policy and Procedure documents and operational practices that satisfied business needs, cultural expectations, and specific country laws.Developed the international POS, inventory management, and communication platform with the Business Systems department, performing user testing and documenting the process for store teams.Responsible for corporate to store communications, while assisting in the creation and maintenance of all international Safety Programs, HR documents, and training modules.Launched the international Internal Audit program to continually monitor adherence to policy and procedures to minimize store risks, while providing tools to correct errant operational practices.Created a Workload Calendar with the 4 international brand merchant teams to optimize task distribution vs payroll expense.Created the first WSI domestic Policy and Procedure document used universally across all brands.Reduced store expenses by 15% by strategically managing the supply program, encouraging store item recycling, and proactively working with stores to forecast critical supply needs.Fostered UK and Australia vendor relationships to facilitate secret shops and supply print materials. Show less

WS International Task Force subject matter expert for SKU setup during international expansion. Communicated weekly with company executives by compiling reports indicating departmental tasks, special projects and comparison to LY. Partnered with Inventory, Merchants, Buyers, IT and Business Analysts to problem solve and troubleshoot SKUs with elevated MMU% and ELCs and system issues.Managed and developed 5 associates, overseeing SKU setup and maintenance data while prioritizing… Show more WS International Task Force subject matter expert for SKU setup during international expansion. Communicated weekly with company executives by compiling reports indicating departmental tasks, special projects and comparison to LY. Partnered with Inventory, Merchants, Buyers, IT and Business Analysts to problem solve and troubleshoot SKUs with elevated MMU% and ELCs and system issues.Managed and developed 5 associates, overseeing SKU setup and maintenance data while prioritizing special projects and maintaining expected service level agreement.Created and published forms to increase usability and streamline business processes. Generated company reports such as Back Orders and Depiction Analysis to communicate financial numbers to executives and managers. Supported launch of new brand by creating hierarchies, conducting smoke tests and training on initial SKU set up. Show less

Doubled 2010 sales revenue in first two quarters of 2011 and grew existing customer base by 20% since hire date. Wrote and executed 2011 company sales goals and budget based on trends of the market and previous year's revenue to complete the company annual business plan. Met weekly with CEO and Designer to discuss customer feedback on designs and propose new ideas. Represented the company and developed ties with clients and executives in trade shows,… Show more Doubled 2010 sales revenue in first two quarters of 2011 and grew existing customer base by 20% since hire date. Wrote and executed 2011 company sales goals and budget based on trends of the market and previous year's revenue to complete the company annual business plan. Met weekly with CEO and Designer to discuss customer feedback on designs and propose new ideas. Represented the company and developed ties with clients and executives in trade shows, exhibitions and with the media developing strong interview skills and closing skills. Oversaw sales of 4 collections in the domestic and international markets focusing on customer service programs, account representation and management, developing and maintaining a sales program based on a professional and a results driven environment. Exceeded quarterly sales goals in revenue, new customer accounts, state representation and reorders. Fostered teamwork amongst staff, clients and vendors to ensure satisfaction across all business lines. Built and maintained quality customer service levels both with house accounts and regional rep accounts. Prepared and delivered business performance reports for quarterly board of directors meetings.Anthropologie June 2006 ­ October 2010 Show less

Increased sales revenue 7% over prior year since taking position as Store Manager.Planned and executed annual store evaluation with Urban Outfitters Inc. CEO, Anthropologie Visual Director & Operations Manager, and Regional/District Management, ranking 6th best evaluation in the company out of 134 stores, based on goal achievement, professionalism, product merchandising, personality and energy. Consistently ranked in top 5 of company based on enrollment and repeat customers in the… Show more Increased sales revenue 7% over prior year since taking position as Store Manager.Planned and executed annual store evaluation with Urban Outfitters Inc. CEO, Anthropologie Visual Director & Operations Manager, and Regional/District Management, ranking 6th best evaluation in the company out of 134 stores, based on goal achievement, professionalism, product merchandising, personality and energy. Consistently ranked in top 5 of company based on enrollment and repeat customers in the ANTHRO customer service program since the program's inception. Currently ranked 1st in repeat customers in the company. Reinstate and uphold the customer first philosophy, focusing the team on customer service, strategic selling, and efficient operational processes - resulting in a secret shopper score of 97.5%, compared to a prior score of 85% satisfaction.Currently 1st in Northern CA District (9 stores) in increased percentage of volume over last years sales and current sales forecast. Promoted to Acting Store Manager of the San Jose location, the highest volume store in the South Bay District, for FY 2011 Season Two because of my leadership, merchant skills and entrepreneurship. Show less

Trained and developed associates with customer focus training programs promoting 6 Senior Sales Associates, 2 Managers-in-Training and 2 Department managers in two years.Created a stock-to-sales program to increase the effectiveness of the restock associates to generate more than $11 million in annual revenue, a 20% increase from prior year.Developed a strategic staff schedule of up to 85 people utilizing individual's strengths to create the unimagined customer experience while… Show more Trained and developed associates with customer focus training programs promoting 6 Senior Sales Associates, 2 Managers-in-Training and 2 Department managers in two years.Created a stock-to-sales program to increase the effectiveness of the restock associates to generate more than $11 million in annual revenue, a 20% increase from prior year.Developed a strategic staff schedule of up to 85 people utilizing individual's strengths to create the unimagined customer experience while maintaining payroll budget.Led annual store inventory count, executed and planned all aspects including scheduling, SKU integrity, organization and timeliness.Completed monthly recaps to District and Regional Management, communicating volume, payroll, profit and loss statements, and store specific issues. Educated staff on shrink and how it occurs as well as prevention. Show less

Oversaw business of the women's apparel department which accounts for 75% of total store volume through merchandising, training staff, product knowledge and continued communication with headquarters regarding business trends. Partnered with the Visual Manager to interpret Home Office direction to create inspiring concepts and outfitting for the regional customer. Hired 60+ associates, promoted 2 Managers-in-Training and 1 Department Manager.Decreased store shrink from .61% to .39%… Show more Oversaw business of the women's apparel department which accounts for 75% of total store volume through merchandising, training staff, product knowledge and continued communication with headquarters regarding business trends. Partnered with the Visual Manager to interpret Home Office direction to create inspiring concepts and outfitting for the regional customer. Hired 60+ associates, promoted 2 Managers-in-Training and 1 Department Manager.Decreased store shrink from .61% to .39% through improved staff training programs and merchandising techniques. Continuously and effectively merchandized the store to meet the demands of markdowns or product sell-through. Conducted a store walk-thru with the CEO of Urban Outfitters Inc., communicating the Home Department business, customer shopping trends and interpretation of company inspiration. Consistently ranked in the top 5 in company for Home Department revenue growth for one year as Home Department Manager leading to a promotion to Apparel Department Manager. Show less

Partnered with company executives to customize a seasonal floorset, utilizing limited space to effectively merchandise various product lines. Handpicked by the corporate visual team to format floor set documents & standards company wide. Managed store floorset training and execution within district stores. Scheduled associates to maximize selling ability using the StaffWorks program. Exceeded projected growth goal by 20% by thoroughly training staff and upholding company… Show more Partnered with company executives to customize a seasonal floorset, utilizing limited space to effectively merchandise various product lines. Handpicked by the corporate visual team to format floor set documents & standards company wide. Managed store floorset training and execution within district stores. Scheduled associates to maximize selling ability using the StaffWorks program. Exceeded projected growth goal by 20% by thoroughly training staff and upholding company policies. Facilitated contests, selling events, and motivated and trained employees as well as conducted weekly sale reviews with the management team.Managed in 3 different stores over the five years including the 6th highest volume store in the company. Show less