Amanda Lindefjeld Email & Phone Number

Cleveland, OH, US

• Supervise a team of 45 hourly warehouse associates, including team leads, in the pick, audit, ship, returns and inventory control departments.
• Oversee staff in the cage/vault area to ensure proper order filling and shipping of controlled substances. Maintain daily records of the receiving and delivery process, including date, quantity, supplier and.
• Monitor and report on KPI's including turnover, on time shipping, inventory accuracy, inventory adjustments, sorts, OT and LPH.
• Implemented and improved total labor hours by decreasing the number of orders being audited, without decreasing quality. Saved 170 labor hours per month and increased quality from 99.93% to 99.96% over a year period.
• Screen qualified candidates and take part in the hiring process, from interviewing, onboarding and training.
• Support compliance by following OSHA and DEA regulations, safety rules and SOP’s. Assist in DEA and FDA yearly audits.

Boston, MA, US

• Supervise a team of 8 logistics administrators ensuring a world class customer experience while implementing training activities and cultivating a positive culture.
• Work directly with third party delivery partners, monitoring daily performance of drivers, coaching on areas of improvement.
• Monitor, report and continually strive to improve KPIs including Net Promoter Score for measuring customer loyalty, On Time Delivery percentages, Order Dwell days and Phone Queue metrics through effective problem.
• Quick decision making to optimize routes and resolve outstanding order issues by proactively assessing and readjusting based on information obtained from the Order Management and Routing systems.
• Established efficiencies with the Routing software which led to an increase in daily deliveries from 16 to 18 in a one-year period.
• Conduct training for 25+ drivers to certify safety protocols and Wayfair standards/procedures are strictly followed.

Boston, MA, US

• Chosen for Wayfair's initial pilot Operations Leadership Program.
• Traveled to multiple Wayfair offices for a 3-5 week duration each to observe and evaluate the different areas of Wayfair's operations.

Santa Clara, California, US

• As a returning Senior Intern in 2017, mentored new interns on responsibilities and key job requirements.
• Compiled new prospect lists, by self-teaching Lead Builder in LinkedIn Sales Navigator to identify key contacts in strategic accounts.
• Publicized Cloudera Sessions, a key marketing event, on social media platforms.
• Reviewed financial reports including, 10-K filings and other corporate reports, on targeted Fortune 500 companies to identify strategic corporate initiatives that would be in line with Cloudera's software technology.

Santa Clara, California, US

• Verified contacts and eliminated duplicates in Salesforce.com allowing for more efficient email campaigns by the Sales and Sales Development teams.
• Assisted on-site with registration, swag giveaways and general attendee questions at the annual local marketing event in New York City with 400+ attendees.

Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management

Bachelor Of Science - Bs, Marketing

International Studies, Business & Culture

Education record