Developed relationships with regular customers to ensure continued patronage and develop loyalty. Ability to turn the "vision" of the customer for their special event into a reality by creating a catering and event plan that fits their plan and budget. Receptive to the needs of the customers and the community. Build a positive customer service business with positive customer retention.

Interact with broad community base, including civic organizations, churches, non-profit groups, sports leagues, local, state and national politicians, and state and private agencies. Manage thriving community restaurant and banquet room with robust in-house, take-out, and banquet business. Development of all marketing and branding initiatives including printed material, social media, website, and print advertising. Development of employment policies. Ensure consistency of product, branding and service quality among five restaurants.