Marketing and customer support for School Software Group, based in Appleton, Wisconsin.

Freelance writer for the community newspaper, Wrightstown Spirit.

Customer Relations - I conduct web conference and telephone assistance to customers to maximize their use and solve queries with their use of K-12 administrative software.Technical Writing - I write documentation tutorials for more than 15,000 fields of access points in the software to provide clear, concise navigation throughout the software.

Wrote and distributed company press releases, wrote and designed layout of two company newsletters, developed and managed relationships with local and national media, managed company's Twitter account, wrote company's radio announcements for local stations, conducted interviews with customers to write case studies or success articles, worked with media on publication in trade magazines, attended local and state user group conferences

Advised 12 students as part of "ARC to Success" program. Held weekly individual meetings with students to help them transition to the university by assisting them with study tips, time management tips, and recommended campus resources for additional help in specific areas. Worked with a staff team of 15 in the residence hall to provide fun, educational and informational programs to 220 residents.

Managed all public relations activities for student organization called the Residence Hall Association (RHA). Worked with 12 residence halls on campus to provide special events and fundraisers within the residence hall community.