Responsibilities:Articulate Certified by ATDCertified Franklin Covey TrainerDesign, develop, and deliver trainings based off of new projects and systems.Facilitate new hire orientation for all department associates.Partner with project management to deploy software updates.Develop and facilitate refresher trainings.Assist business processes and process improvement teams.SOP committee member.Training topics: software skills, communication skills, leadership… Show more Responsibilities:Articulate Certified by ATDCertified Franklin Covey TrainerDesign, develop, and deliver trainings based off of new projects and systems.Facilitate new hire orientation for all department associates.Partner with project management to deploy software updates.Develop and facilitate refresher trainings.Assist business processes and process improvement teams.SOP committee member.Training topics: software skills, communication skills, leadership, employee engagement, negotiations, change management, communication style, emotional intelligence, and new hire trainings.Awards: CAM Champion voted by VPs. Individual VPs awarded me five “Above and Beyond.” Show less

Responsibilities:Train all the new hires through a two week training. Teach them about client specific regulations, our company software, and negotiation coaching.Our clients included Capital One, Bank of America, Discover, Synchrony Bank, Target, BMW, First Niagara, M&T, and Kaplan. Responsible for training each clients expectations. Train classes anywhere from 8 to 25 people. Responsible for training over 350 of our exisiting employees on continuing education… Show more Responsibilities:Train all the new hires through a two week training. Teach them about client specific regulations, our company software, and negotiation coaching.Our clients included Capital One, Bank of America, Discover, Synchrony Bank, Target, BMW, First Niagara, M&T, and Kaplan. Responsible for training each clients expectations. Train classes anywhere from 8 to 25 people. Responsible for training over 350 of our exisiting employees on continuing education. Commincate with the leaders of operations, quality assurance, and compliance to assure all the collectors are trained and gain access per client.Update our training curriculum as the banks update their expectations. Adjust to individual needs in the training classroom.Responsible for each new hire completeing and passing their tests and evalutaions before being released to their supervisor's team.Send out the changes of the call flow to the collectors and reconcile their acknowlegments of the updates. Show less

Achievements:Voted Coach of the Year 2012 in the AMCC Conference.Qualifying for playoffs in 2012 and 2013 for the first time in Hilbert history.Student athletes I recruited broke all the career statistical records.Several of the student athletes were voted for individual awards within the conference.Responsibilities:Organize daily practices to meet the needs of the teams performance hindrances. Create game schedule by communicating with competing college coaches.… Show more Achievements:Voted Coach of the Year 2012 in the AMCC Conference.Qualifying for playoffs in 2012 and 2013 for the first time in Hilbert history.Student athletes I recruited broke all the career statistical records.Several of the student athletes were voted for individual awards within the conference.Responsibilities:Organize daily practices to meet the needs of the teams performance hindrances. Create game schedule by communicating with competing college coaches. Manage recruiting travel schedule. Communicate with high school and club coaches to find the right recruits for Hilbert College. Take prospective student athletes on campus tours and advising them through the application and enrollment process. Order the teams equipment and manage our team's budge lines. Ficilitate team bondings, team events, and fundraising. Work with each player individually to motivate, support, and encourage them to perform at their highest capability. Show less