• Coordinated the administrative affairs of eight Specialist Outpatient Clinics, including matters of outbreak management and leave-taking.• Assisted stakeholders in implementing projects that support the hospital’s strategic plans in clinical / development services such as Clinic without Walls project, where the Specialist Outpatient Clinics moved towards counter-less and digitalization.• Prepared and analysed Departmental and Divisional Key Performance Indicators for Senior Management Review.• Assisted in the financial justification of projects and in tracking the projects’ expenditures and savings.• Assisted in the monitoring of work plan to ensure proper deployment of resources.• Assisted in communications and liaison with stakeholders, serving as the central point of dissemination for inter-departmental matters.• Provided full administrative and secretariat support for hospital-level committees, including the liaison with Chairperson and committee members to plan and receive agenda items, circulating of approved minutes and ensuring that agreed actions are effectively followed through and carried out.

• Proactively developed and managed a portfolio of over 300 medical and dental clinics in the primary care setting.• Secretariat for the National General Practitioner Advisory Panel. Worked with various stakeholders including a network of Key Opinion Leaders to explore and implement strategies for improving the primary care sector.• Part of the project team for the National Adult Immunisation Schedule (NAIS), National Childhood Immunisation Schedule (NCIS) and Childhood Development Screening subsidy scheme launched in November 2020. Assisted in the development of the overall GP Communications and Engagement Plans to ensure successful roll-out, conducted the childhood vaccination survey and facilitated the Focus Group Discussions with GPs to gather feedbacks on the policy.• Utilised analytics to identify gaps, proactively addressed potential issues and worked with stakeholders to develop innovative solutions for effective and efficient operation of schemes.• Applied strong facilitation and negotiation skills with key partners such as the Ministry of Health, Health Promotion Board and Polyclinic clusters to implement and manage national schemes.• Lead the entire Annual CHAS Appreciation Project for 1500 clinics, including the procurement of gifts and greeting cards, logistics of the distribution. • Part of the workgroup that planed and organized nationwide Mask Fitting Exercise for all the General Practitioners and clinic staff during the Covid-19 pandemic, including logistical and clinical workflows. • Served in the Clinical and Communications Workgroup for the Covid-19 Vaccination Exercise for the Primary Care sector preparing clinical workflow and education posters for clinics participating in the Vaccination Exercise. • Manages, troubleshoot and regularly update a webpage dedicated to the needs of the General Practitioner (www.primarycarepages.sg) by keeping content and design current via Sharepoint and Basic html.

• Manage and facilitate corporate projects and contracts• Manages the Performance Management of Frontline Departments and major corporate contracts• Extract, prepare and analyse management reports for reporting to key management and contract partners• Provide secretariat support to management committee meetings• Organises hospital-wide events

• Member of numerous Hospital-wide committees such as Infection Control Committee and Joint Commission International CommitteeInternational Prevention and Control of Infections Workgroup• Collate and Analyze Data for reporting to Senior Management and Ministry of Health• Participates in Quality Improvement Projects• Organise hospital-wide events (E.g. Nurses Day, Quality Day)• Serve as resource person on operational matters related to infection control• Assists in planning, developing and coordinating activities related to Infection Control• Manages departments’ Administrative and Finance Matters

• Internship at Mother Tongue Language Branch• Hands-on experience developing and updating course content and curriculum• Reviewed and Conducted analysis to identify new development needs and recommend appropriate teaching pedagogy • Implemented a new system of Inventory Management for easier access to documents

•Attached to Serangoon Gardens Secondary School to teach Chinese and Music•First-hand Experience in Teaching and Administrative Duties of a Teacher

•Attached to Specialist Outpatient Clinic•Responsible for ensuring patients enquires are attended and assist medical professional in their daily operations