Amanda Lyons Email & Phone Number

Built rapport with current and prospective customers while connecting them with products and services to meet their needs. Contributed to branch and bank-wide goals by completing business development calls, account openings, loan applications, and referring additional sales opportunities. Managed six direct reports by utilizing Performance Chain Management to assist in their professional development. Responsible for branch scheduling/staffing. Oversaw day to day branch operations and completion of all logs and audits. Facilitated the proper closing of an additional branch. Acted as multi-branch resource for policy/procedure and technological issues and changes. Trained and mentored new desk personnel and CSRs. Selected to sit on multiple company committees and teams.

Assisted management with development of branch staff, providing regular feedback to CSRs as well as input for staff evaluations. Opened accounts as needed to support desk personnel. Was responsible for maintaining branch logs and audits. Completed Branch Business Plan & Branch History Project. Created referral tracking spreadsheet for management team use.

Processed daily transactions for customers; deposits, withdrawals, payments, general inquiries, etc. Regularly handled large amounts of cash. Built rapport with customers while finding the products and services that best met their current and future needs.

Monroe, Michigan, United States

Performed clerical and office functions as needed for one executive and multiple salespeople. Processed emails, letters, quotes, memos, charts, as well as answering phones and placing calls. Maintained all files on new and current production jobs, both hard copy and digital. Kept records of quotes issued and jobs received, including sales figures for jobs won and lost. Completed any additional general office duties such as maintaining and ordering supplies.

Business Administration And Management, General

Relevant Coursework • Introduction to Business • Principles of Management • Word Processing • Electronic Office Systems • Microcomputer.

Education record

Activities and Societies: Honors Graduate, Renaissance Committee, House of Representatives, Spanish Club