Wireless Product Implemention

- Worked with business owners to interpret functional needs, provided technical solutions, documented business requirements and developed achievable user stories/technical requirements documentation.- Ensured that the business/technical requirements were clear and concise, as well as appropriately prioritized in advance of development.- Created and executed test cases against developed code and worked efficiently to correct conflicts to resolution.- Provided technical… Show more - Worked with business owners to interpret functional needs, provided technical solutions, documented business requirements and developed achievable user stories/technical requirements documentation.- Ensured that the business/technical requirements were clear and concise, as well as appropriately prioritized in advance of development.- Created and executed test cases against developed code and worked efficiently to correct conflicts to resolution.- Provided technical investigation, resolution options, scripting and testing support for application and/or data related issues. Show less

- Developed process documentation within an incident response and automation services program in support of a new change management/workforce management application implementation.- Supported six different functional verticals by structuring processes, functions and SDLC adherence.- Empowered teams with the documentation, tools and training necessary to meet project deadlines.- Supported change management and release management initiatives, while providing leadership with the… Show more - Developed process documentation within an incident response and automation services program in support of a new change management/workforce management application implementation.- Supported six different functional verticals by structuring processes, functions and SDLC adherence.- Empowered teams with the documentation, tools and training necessary to meet project deadlines.- Supported change management and release management initiatives, while providing leadership with the metrics necessary to understand productivity, success rate and team bandwidth for additional work efforts. Show less

- Assisted the Scrum Master of three large software development projects by providing critical task management, issue mitigation, requirement and process clarification, backlog management and user story creation.- Consistently demonstrated superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.- Daily activities included stand ups, Rally administration, upper management project status and reports, User Story scripting, backlog… Show more - Assisted the Scrum Master of three large software development projects by providing critical task management, issue mitigation, requirement and process clarification, backlog management and user story creation.- Consistently demonstrated superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.- Daily activities included stand ups, Rally administration, upper management project status and reports, User Story scripting, backlog management, Sprint activity management, as well as employee management related needs.- Enforced and encouraged the use of Agile principles while remaining flexible and open to life cycle modifications that fit the needs of the team and culture.- Worked with Product and Business Owners to manage backlog items and new development requests and ensured accurate development was delivered to production efficiently.- Identified process gaps, technical solution opportunities and facilitated productive solution discussions. Show less

- Worked with the client (Cable ONE) to create billing system requirements for potential billing system conversion.- Researched multiple Singleview billing system issues and business process gaps and provided recommendations for process improvements and implementation.- Documented order management and business process workflows for complex telecommunication products such as BGP, EPL, Dark Fiber, PRI, Carrier Billing and CBH.

- Performed tax and service code audits, as well as testing and revenue validation.- Created test cases and scripts needed for validating billing software development.- Worked as liason between the internal customer and the billing software vendor by providing issue investigation, root cause analysis, recommended solution and implementation support.- Created business/technical requirements, in addition to providing software functionality clarification, testing and process… Show more - Performed tax and service code audits, as well as testing and revenue validation.- Created test cases and scripts needed for validating billing software development.- Worked as liason between the internal customer and the billing software vendor by providing issue investigation, root cause analysis, recommended solution and implementation support.- Created business/technical requirements, in addition to providing software functionality clarification, testing and process recommendations for billing software upgrades and hyper fixes. Show less

- Provided staff augmentation support for TWC commercial IT, while representing the billing system vendor, NetCracker.- Responsible for investigation and solution recommendations for quarterly billing statement auditing.- Provided resolution and impact evaluation for 60+ tax related issues each quarter.- Created billing software requirements and process recommendations to meet the needs of incoming change requests for the TWC commercial product.

- Created business and functional requirements for new Product initiatives utizing JIRA for requirements documentation, approvals, traceability and overall project documentation.- Managed the creation, documentation, and business approval for billing software requirements and customer facing requirements, including web portals.- Created Use Cases and Test scripts for Product initiatives, as well as performed all billing software testing.- Provided testing support, Operational… Show more - Created business and functional requirements for new Product initiatives utizing JIRA for requirements documentation, approvals, traceability and overall project documentation.- Managed the creation, documentation, and business approval for billing software requirements and customer facing requirements, including web portals.- Created Use Cases and Test scripts for Product initiatives, as well as performed all billing software testing.- Provided testing support, Operational and Sales channel support, as well as process education during the implementation phase of a billing software conversion to ICOMS.- Created and implemented a Rate Code request process and system requirement template applicable for all rate code additions and modifications. Show less

Supported Time Warner CableSupported DISH Network, Inc.

- Managed the Circuit Switched Telephony testing life-cycle for billing software upgrades, hyper fixes and enhancements for CSG and ICOMS billing platforms.- Established testing procedures including the addition of Test Director for rapidly growing telephony business.- Performed key role in statement reformat project activities which included data mapping, interpreting business needs, acquiring and validating legal and regulatory requirements and ETE testing for a billing system… Show more - Managed the Circuit Switched Telephony testing life-cycle for billing software upgrades, hyper fixes and enhancements for CSG and ICOMS billing platforms.- Established testing procedures including the addition of Test Director for rapidly growing telephony business.- Performed key role in statement reformat project activities which included data mapping, interpreting business needs, acquiring and validating legal and regulatory requirements and ETE testing for a billing system conversion from CSG.- Managed the successful deployment of VOIP Billing, Rating, Mediation, Product and Taxing for 32 markets in 2006 and 47 markets in 2007.- Demonstrated keen ability to manage multiple complex projects concurrently, each requiring the skill set to communicate effectively with variable audiences ranging from VP’s to local market IS personnel, engineers, developers and Product Managers.- Achieved 99% success rate for project execution (Go Live target date and requirement deliverables) for all 32 VOIP market launches in 2006 and 98% for all 47 VOIP market launches in 2007.- Provided business and technical requirements for, as well as UAT for an internal web app utilized to implement VOIP billing requirements; therefore, bypassing the need to engage development and UAT for such configuration efforts.- Negotiated billing system requirements including taxing, rating, and switch data for each VOIP market deployment on to the ICOMS biller, Amdocs/DST biller and Suntech (Mediation and Rating).- Performed Revenue Assurance activities including analyzing switch records, VOIP taxation, interface transactions and statement standardization.- Audited post-sale revenue and managed to resolution each pre-implementation issue, including operational gaps, requirement discrepancies, and “flow through” challenges. Show less