Amanda Bratcher Email & Phone Number

Smyrna, TN, US

Nashville, Tennessee, United States

• Engage in consultations with customers to provide recommendations and facilitate the sale of a diverse range of telecommunications products and/or services to fulfill customer requirements. Foster a positive customer.
• Collect overdue bills in Small Business Finance.
• Resolve discrepancies, facilitate negotiations for payment arrangements, and establish automatic payment options.
• Deliver outstanding customer service to all clientele.

Nashville, Tennessee, United States

• Engage in intervention discussions with employees and their supervisor. Attend discipline meetings that encompass a wide range of issues, from minor infractions to terminations. Conduct panel meetings at the second.
• Help management and employees regarding the AT&T Southeast Collective Bargaining Agreement.
• Coordinate and facilitate LGP meetings with management and CWA.
• Manage and schedule meetings.
• Identify areas of improvement within the Sales and Collections Centers, enhancing office efficiencies.
• Enhance communication between upper-level management and CWA National through improved communication skills.

Smyrna, Tennessee, United States

• Providing education and assistance to newly hired staff members to enhance sales performance and deepen understanding of products.
• Managing the opening and closing procedures of the store, including financial responsibilities and daily administrative tasks.
• Implementing new floor arrangements to optimize store layout.
• Carrying out inventory assessments.

Gallatin, Tennessee, United States

• Created weekly schedules for over 20-30 employees in cash and retail positions based on current and previous trends.
• Handled all aspects of hiring, firing, and training for these positions.
• Conducted weekly cycle counts, inventories, ordered supplies, and coordinated floor moves.
• Managed expenses and finances within the retail store.
• Created accurate and detailed store display set ups.

Gallatin, Tennessee, United States

• Supervised a team of 15-35 employees and created weekly schedules based on past trends and assessed current volumes.
• Responsible for handling nightly paperwork, conducting monthly audits, and managing day-to-day office administration.
• Actively participated in monthly floor moves and yearly inventories.
• Played a key role in the hiring, firing, and training processes for all positions in the store.
• Opened and closed the store, including managing the cash registers.

Lebanon, Tennessee, United States

• Initially employed as a part-time retail sales associate, I swiftly progressed to the role of assistant manager at the age of eighteen, and subsequently assumed the position of store manager at nineteen.
• Oversaw a team of 5-15 employees, depending on the season. I meticulously devised weekly schedules for all staff members, considering previous year trends, current market strategies, and analyzed the prevailing trends.
• Conducted interviews, made hiring decisions, terminated employees when necessary, and provided comprehensive training to new recruits.
• Actively participated in monthly floor rearrangements, conducted weekly cycle counts, and supervised yearly inventories.
• Responsibility of opening and closing the store, which included managing cash registers.
• To enhance the company's performance and elevate customer service standards, I devised and implemented various processes.