Amanda Fraley Email & Phone Number

Belleville, Michigan, United States

• Contributed during entire L&D process of newly implemented leadership development programs, from needs assessment to program evaluation. (Emerging Leaders and Leadership Fundamentals)
• Designed and delivered a blended learning program for Emerging Leaders, impacting 42+ high-potential, future people-learder, participants.
• Developed and executed e-learning content, including interactive presentations, assignments, and job aids for self-paced and facilitator-led training.
• Coordinated training and events for 75+ new hires during 2022, driving positive employee engagement and corporate culture.
• Augmented the new hire experience by developing a comprehensive reference manual and implementing training progress surveys.
• Implemented recognition programs for enriching learning experiences and fostering a sense of achievement.

Belleville, Michigan, United States

• Coordinated transportation, accommodation, time off benefits, and schedules of 50+ air crewmembers while ensuring aircrew coverage for business needs of ad-hoc air cargo carrier.
• Managed travel arrangements include the reservations and expenses of hotel and airline accommodations, often needing to react and problem-solve quickly to ensure successful outcome to unexpected circumstances.
• Trained 5+ individuals in the complex system of tracking, anticipating, and managing crew needs, expectations, and expenses while they were on duty.
• Developed strong interpersonal relationships that allowed effective moderation and resolultion of high-stress situations that had the potential to negatively impact employee experience and critical mission outcomes.

Belleville, Michigan, United States

• Received and accommodated customer requests for critical air freight movement via air charter.
• Located and coordinated truck, ground handling, and aircraft services necessary to accommodate cargo shipments.
• Provided prompt and thorough communication to customers and service providers at their preference of phone and/or email.
• Negotiated and offered the best prices and charter timelines based on customer needs, industry standards, and contract terms.
• Effectively received and strategically addressed unexpected challenges to ensure shipments still met their required timeline to minimize negative customer impact.
• Learned, utilized, and educated customers and service providers on complex regulatory compliance requirements set forth by the FAA, TSA, and US Customs & Border Protection, as well as customs policies in Canada and.

Grand Rapids, Michigan, United States

• Arranged hospitality services such as catering, rental car, and hotel reservations for general aviation (private and corporate) crew and customers.
• Provided coffee, ice, and newspaper accommodations to visiting and based corporate aircraft customers.
• Coordinated ground handling services and processed sales for aircraft fuel, hangar, de-ice, and service fees.
• Ensured airport security while on shift by monitoring and managing ramp and aircraft access.
• Ensured that all customers and crew were given the red-carpet treatment and service while in Grand Rapids, Michigan.
• Developed training and reference material based on job responsibilities and new proprietary management software, and facilitated on-the-job training of new hire coordinators.