▪ Contributed during entire L&D process of newly implemented leadership development programs, from needs assessment to program evaluation. (Emerging Leaders and Leadership Fundamentals)▪ Designed and delivered a blended learning program for Emerging Leaders, impacting 42+ high-potential, future people-learder, participants.▪ Developed and executed e-learning content, including interactive presentations, assignments, and job aids for self-paced and facilitator-led training. ▪ Coordinated training and events for 75+ new hires during 2022, driving positive employee engagement and corporate culture. ▪ Augmented the new hire experience by developing a comprehensive reference manual and implementing training progress surveys. ▪ Implemented recognition programs for enriching learning experiences and fostering a sense of achievement.▪ Collaborated with SME's and executive leadership to advocate for, and improve, learning & development initatives.▪ Maximized LMS usage for maximum ROI and improved learner experience.▪ Provided individualized learner mentoring and feedback as requested, particularly regarding career planning & up-skilling.

• Coordinated transportation, accommodation, time off benefits, and schedules of 50+ air crewmembers while ensuring aircrew coverage for business needs of ad-hoc air cargo carrier. • Managed travel arrangements include the reservations and expenses of hotel and airline accommodations, often needing to react and problem-solve quickly to ensure successful outcome to unexpected circumstances. • Trained 5+ individuals in the complex system of tracking, anticipating, and managing crew needs, expectations, and expenses while they were on duty.• Developed strong interpersonal relationships that allowed effective moderation and resolultion of high-stress situations that had the potential to negatively impact employee experience and critical mission outcomes.

• Received and accommodated customer requests for critical air freight movement via air charter. • Located and coordinated truck, ground handling, and aircraft services necessary to accommodate cargo shipments. • Provided prompt and thorough communication to customers and service providers at their preference of phone and/or email. • Negotiated and offered the best prices and charter timelines based on customer needs, industry standards, and contract terms.• Effectively received and strategically addressed unexpected challenges to ensure shipments still met their required timeline to minimize negative customer impact. • Learned, utilized, and educated customers and service providers on complex regulatory compliance requirements set forth by the FAA, TSA, and US Customs & Border Protection, as well as customs policies in Canada and Mexico.• Trained and supported new hire coordinators in this very detail-oriented, technical, and intense position that requires quick industry expertise and critical thinking skills, while ensuring customers received impeccable and timely service during new-hire training.

• Arranged hospitality services such as catering, rental car, and hotel reservations for general aviation (private and corporate) crew and customers. • Provided coffee, ice, and newspaper accommodations to visiting and based corporate aircraft customers. • Coordinated ground handling services and processed sales for aircraft fuel, hangar, de-ice, and service fees.• Ensured airport security while on shift by monitoring and managing ramp and aircraft access. • Ensured that all customers and crew were given the red-carpet treatment and service while in Grand Rapids, Michigan. • Developed training and reference material based on job responsibilities and new proprietary management software, and facilitated on-the-job training of new hire coordinators.