Amanda Weber Email & Phone Number

Remote

■ Led 6 member team spanning multiple lines of business utilizing SAFe Agile methodology.■ In high-stakes client engagement was able to skillfully glean stakeholder insights from 5 leaders to build quarterly business reviews that fueled client confidence, ensuring YOY growth. ■ Contributed to enormous client services growth from 2 client policies to 22 by building critical data insights and analysis for key decisions. ■ Volunteered to mentor 15 non-analytical employees during an enterprise-wide data transformation initiative catalyzing a 20% migration into analytical roles. ■ Shifted client perception from evaluating company responses as reactive to proactive and anticipatory and drove 13% increase at client renewal by developing dynamic, interactive KPI reporting tools in Tableau..■ Created dynamic reports, even in circumstances of limited client data, that enabled rapid management pivots and improved claim settlement metrics within months.■ Contributed to ensuring a client’s key revenue-driving location stayed under contract by masterfully dissecting complex data sets to validate company performance.■ Engineered 50 hour/auditor efficiency gains by shifting auditors from manual data gathering to higher value work with automated QA dashboards.■ Created powerful feedback survey analysis that generated data-driven systemic changes on client’s end of their services and customer satisfaction. ■ Stopped a potential sunk cost investment in new programming when extensive analysis determined new programming wasn’t working as designed. ■ Created seamless transition for business users during a 9-month project moving 100+ visualizations across 60 pages and 5 dashboards, using 20+ data sources, from Tableau to Power BI.■ Revamped manual workflows by consolidating and automating processes, freeing up dozens of hours/week and ensuring real-time data was available for analysis and discussion.

Remote

Former title includes: Report Developer - Auto Claims.■ Created custom Tableau dashboard making high priority metrics much more accessible to claims leaders and saving hours monthly in manual updates. ■ Improved customer satisfaction scores by enabling rapid pivots by leaders with custom datasets at their fingertips in specialized dashboards. ■ Created efficient SharePoint QA audit tracking system that improved claim file quality and supervisors’ time management.■ Chosen by leadership to mentor new analytics talent. ■ Volunteered for 5 years as event and company coordinator in high-profile, city-wide extracurricular competitive challenge, recruiting 300 employees to participate and improving company placement from 7th to 1st in the division.

Olathe, Kansas, United States

■ Selected as 1 of 5 from 40 adjusters to participate in an exclusive pilot trial that effectively increased customer satisfaction and reduced handling time.■ Excelled at managing multiple priorities with 10-15 claims/day all with multiple KPIs, external stakeholders, and compliance requirements needing balanced.■ Routinely recognized by customers for outstanding customer service. ■ Specifically chosen to bring highly analytical eye and attention to detail to source process improvements, which rightsized workflows across admin and adjuster teams and reduced cycle times.

Mission, Kansas, United States

■ Orchestrated bookings for 100+ monthly seminars across 25+ cities.■ Slashed company expenses by circumventing overpriced rental equipment from seminar facilities with effective vendor selection process.■ Built custom database to capture and consolidate multiple booking agents’ data over time in order to analyze pricing trends, promote cost savings, and improve efficiency of the booking process for hundreds of public seminars monthly.

Sprint Center - Kansas City, Mo

■ In under 1 year, promoted from staff to supervisor leading teams of 3-10 per event.■ Responsible for stocking and monitoring all backstage catering needs during concert events and supervising catering staff during other venue events.