Manage a team of 10-14 diverse, remote Customer Experience representatives with high level of empathy and emotional intelligence Develop and implement engagement opportunities for CX and OMT surrounding Patagonia’s Core Values, including highlighting Activism opportunities, creating discussion around environmentalism through department wide events, coaching representatives to lead environmental conversations with peers and customers Maintain strong, empathetic professional relationships to create an environment of trust, belonging, and connection to Patagonia’s company mission to Save our Home Planet Create and execute additional training and learning opportunities for new and tenured representatives to support them in successful customer interactions, including areas of the Ironclad Guarantee, Patagonia Core Values and product Foster a sense of community and connection within my Business Group and between cohorts Provide coaching and feedback to meet departmental metrics and quality goals Partner with representatives to offer creative, unconventional solutions to customer concerns; offer solutions directly to escalated, transferred customers Collaborate with department and Leadership to maintain optimal service levels for customer facing channels services and internal support systems Prepare individuals for advancement opportunities by using active listening, identifying strengths, opportunities and interests, creating development opportunities, formulating resumes and preparing for interviews Complete quarterly and annual performance evaluations Partner with People and Culture and Leadership in the hiring process to host interviews and improve contract conversion process and analytics

Provided the high level of customer service, remotely (phones, chat)Creatively solved customer issues, built strong and lasting customer relationshipsSupported events team in organizing and executing virtual events to build content and community based in company values

Provided high level of customer service, in storeResponsible for daily opening/closing of store, schedule, and financesDeveloped and executed store-specific training programProvided operational lead support: shipping, receiving, product organizationMember of the Retail Environmental Program: nonprofit donation preparation, reduce store carbon footprint, involve staff and community members in environmental activism

Developed and marketed in-store yoga program for community Ran classes with up to 25 students weekly

Assisted guests, booked tours, organized daily finances Cared for and drove teams of draft horses while narrating histories of Acadia National Park to educate visitors

Fine dining and event server

Landscaped and maintained properties

Assisted club guests Maintained grounds Supported in event organization and execution Responsible for daily finances