Experienced account service manager who excels at problem solving and relationship building. Knowledgeable in providing quality customer service to clients, customers, and internal peers and associates. Recognized as a strong leader who is able to develop individuals in both a direct and indirect reporting relationship. Skilled at learning and applying new information, problem solving, and conflict resolution. • Customer & Business Partner: Collaborate with internal and external business partners to improve processes, satisfy client requests and complaints, and align operations with contract policies. • Team Builder: Enjoy developing individual’s competencies as well as improving the programs to develop associates.