As the Associate Manager of Human Resources, I manage and execute the policies & processes associated with the recruit, hire, and onboarding processes for North America, while supporting other employee relations functions utilizing good judgment, discretion and professionalism. I am responsible for managing and ensuring compliance for the recruit and hiring processes under existing hiring policies, guidelines, Affirmative Action Plans, and government laws & regulations from recruiting through the commencement of employment. I develop and maintain business relationships with employment agencies, colleges, and diverse community organizations in an effort to recruit diverse applicants. I determine trends within our organization especially turnover rates and other HR metrics for our North American organization. I address, resolve and document employee issues. I lead critical projects including but not limited to global based projects and updating our Employee Handbook. I assist with all current employee changes such as promotions, transfers and terminations. Actively maintain SAP/HR, iCim's applicant tracking system, QUMAS and talent management system. Collaborate with hiring managers with all onboarding activates. With direction from the executive team, I support the talent database, which preserves our succession plans.

As the Human Resources Specialist, my new role is to manage and execute the policies and procedures associated with the recruit and hire process for North America. My responsibilities include but are not limited to the following: • Manage and ensure compliance for the recruit and hire process under existing hiring policies, guidelines, Affirmative Action Plans and government laws/regulations from recruiting through the commencement of employment.• Develop and maintain business relationship with employment agencies, colleges and diverse community organizations in an effort to recruit diverse applicants.• Work with management to ensure the existence of relevant and updated job descriptions. • Conduct exit interviews and evaluate turnover trends.• Participate in the development of policies and procedures to include Employee Handbook revisions.• Execute a variety of strategic projects such as employee engagement surveys, employee events and others that provide business value and support the goals of the business plans. • Execute all duties as the SAP HR Power User and QUMAS Power User. • Maintain confidentiality of all information.• Identify best practices to incorporate into the HR Department. • Maintain, calculate and deliver HR Metrics for North America organization.

Work in the Human Resources department at our North American headquarters, where we support HR functions for the entire U.S. and Canada. Responsible for executing and supporting all functions and activities relating to Employee Relations.• Recruit for all Distribution/Warehouse and Housekeeping positions• Execute all administrative & clerical duties associated with personnel filing, set-up of personnel files, records management, employee separations and all other general files• Execute all duties associated with the corporate Service Anniversary Program and Pin Program, T.E.A.M. Program, the Annual United Way Campaign, Tuition Reimbursement Program and the Bridge to Excellence scholarship program• Prepare and distribute communications associated with employee changes and employee life events • Act as Qumas power-user• Act as SAP/HR power-user for all employee change of status• LMS administration including maintaining and filing of all paper training documents• Act as power-user for the Security Badge System• Run quarterly Organizational Charts, Monthly DMV Reports and maintain logs associated with AAP• Update & Maintain all employee Job Description files• Assist the Associate Manager of Employee Relations with the recruiting process, including the duties associated with the corporate pre-employment requirements• Assist with the execution of strategic plans and projects • Coordinate, monitor and execute employee events • Maintain confidentiality of all information

To execute and support the diverse administrative duties associated with a wide-range of human resources functions utilizing good judgment, discretion and professionalism. Execute general clerical duties to include all personnel filing, set-up of personnel files, records management, and all other general files. Execute all administrative duties associated with employee separations. Execute all duties associated with the corporate Service Anniversary Program, the Annual United Way Campaign, Tuition Reimbursement Program and the Bridge to Excellence scholarship program. Act as power-user entering, maintaining and filing of all training documentation. Act as back-up on SAP/HR system and security badge system. Run monthly Organizational Charts, Monthly DMV Reports and maintain logs associated with AAP. Maintain and Update Job Description files. Assemble all new employee orientation packets and materials. As needed, assist the HR Specialist with the recruiting process, including the duties associated with the corporate pre-employment requirements. Assist the Corporate Training Manager with scheduling of training and the support of compiling training materials. Assist with the execution of strategic plans, projects and special employee events. Maintain confidentiality of all information. Execute and maintain work instructions associated with the Recruit and Hire and Personnel Development process under the Quality Management System.

Conduct audits and provide feedback to the leadership team to ensure high execution of companysecurity measures by controlling store shrink. Orchestrate and perform staged investigations and stings on retail employees suspected of committing theft or fraud at their own store. Utilize analytical tools as key performance indicators and an investigative mindset to identify and resolve internal and external theft and fraudulent activity. Support Shrinkage and Safety Awareness programs: Aid Store Management to communicate current shrinkage and safety topics. Conduct surveillance: Observe customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collect investigative intelligence related to ORC activity and fraud, take direction from LP management to monitor team member activity as needed, report infractions of company policy to LP and/or store management. Detain and Interview suspects: Conduct interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to LP management or Market Investigations as needed. Maintain records: Create and manage records using approved Company methods, proper retention of evidence and disposition of recovered merchandise. Participate in Court Hearings: Attend hearings, update appropriated files and maintain relationships with local law enforcement. Support Safety programs: Identify and address potential hazards to customers and associates, take initiative to correct minor hazards, conduct incident investigations and complete associated reports. Support Internal investigations: Take direction from LP management to collect evidence regarding internal investigations, acts as an interview witness as needed.

Perform specialized clerical duties pertaining to the administrative support of the Erie County Holding Center. Provide first line contact to released inmates and the general public who enter the Holding Center. Enter, distribute and maintain records and documents on all processed inmates. Hold appropriate communications with persons in the judicial system, outside community organizations, individuals and the public; maintain working relationships with these persons to support the work of the department. Check the accuracy of commitments for all inmates. Obtain and uphold warrants and detainers filed against inmates by Law Enforcement Agencies. Organize Court list for inmates housed in the Holding Center and Erie County Correctional Facility Annex. Accept bails for all Towns in Erie County and Buffalo City Court when the Courts are closed. Responsible for releasing inmates, checking paperwork and verifying with Court if there is a problem. Accountable for retaining each inmate’s whereabouts at all times and delivering a final count to the Lieutenant on duty.

Provide day-to-day support of assigned Account Management and Sales Team to ensure team members achieves their membership, revenue and profit goals. Assist sales personnel with problem resolution, employee presentations, and all facets of group service and renewals. Deliver extraordinary customer service to their accounts. Serve as a liaison between Sales Team and assigned accounts on issues of service and problem resolution. Maintain a customer centric focus at all times. Enhance and maintain positive customer relationships in coordination with the Account Management and Sales Department.

Support senior leadersip. Assist RFP project team. Organize in-house and off-site meetings. Manage office supply orders and inventory. Collect and calculate performance guarantees for clients. Perform the duties of the executive assistant in her absence.

Greeted patients and visitors in a prompt, courteous, and helpful manner. Identified incoming patients with acute needs and immediately notify medical staff of the concern. Checked in patients, verify and update necessary information in computer system using Medent. Reviewed and collected insurance information; call insurance companies to verify membership and coverage approval Prepared encounter forms for use during health care visits. Calculated charges and collect payments. Scheduled appointments. Coordinate patient appointments in an effort to achieve maximum level of service in minimum number of visits (i.e. multiple program services on same day). Made reminder calls of upcoming appointments. Monitored provider schedules. Problem solve, as much in advance as possible, rescheduling needs. Answered telephones, screen and route calls to appropriate destination. Responded to requests for information regarding services available in the organization. Assisted uninsured patients in obtaining health coverage by identifying potential sources of coverage and referring patient to billing staff for application assistance. Screened visitors to clinic, assuring property security. Assured all visitors are escorted to service areas beyond reception rooms. Worked closely with medical staff to maximize patient flow. Maintained organized, clean, efficient and confidential work area. Performed related work or other tasks as requested.