• Maintain knowledge and compliance of legal requirements including provincial/federal employment standards, WCB and government reporting regulations• Responsible for providing advice and consultation to managers, and employees in the area of labor relations, including matters related to: policy interpretation; compliance with provincial and federal employment labor laws; principles of sound personnel management• Creation of HR metrics and analytics to identify and assess trends, and proactively diagnose and address areas of need• Design and development of training programs and support the roll out of training initiatives• Manage payroll/benefits• Provide day-to-day performance management guidance to Leadership and Department Leads, including, but not limited to coaching, career development and disciplinary actions • Develop job descriptions• Create and roll out Policies and Procedures• HR Metrics and reporting• Strategic Staffing- Identify talent gaps; propose recommendations and solutions• Responsible for department budget and strategic planning

HR Business Partner• Guide and support client managers through employee relations issues, including performance challenges, disciplinary action, employee terminations and coordinate the resolution of these issues ensuring compliance with employment legislation and HR policies and procedures• Develop and deliver recruitment and retention strategies• Facilitate management targets through communication and transferring of best practices company wide• Traveling to various company locations to participate in operational meetings and make presentations on human resource-related matters and initiatives• Working collaboratively with management and staff in the respective departments to guide, coach and assist with employee engagement, talent acquisition and retention.• Ensure compliance with all legislative and company policies• HR Subject Matter Expert for “Workday” HRMS database• Facilitate return to work for short and long term disability claims• Canadian Relocation Specialist; coordinating field base transfers• Analyze turnover on a monthly basis and provide report/feedback to managers• Strategic Staffing- Identify talent gaps; propose recommendations and solutionsBenefits Specialist • Administer employee benefits for the Calgary Head office, all regional bases and for international positions.• Verify the accuracy of employee benefit coverage, audit/ reconciliation of benefit billings• Resolve employee claim and eligibility issues.• Arrange benefit communications as well as benefit meetings and seminars for the company.• Participate in the annual review of benefit plans and propose and discuss any requirements for changes to the plans• Travel to regional bases to provide information on the company’s benefit plan and to address employee concerns• Complete new hire orientations for benefits

Payroll and Benefits administratorDevelop HR policies and proceduresAssist President with terminations including development of severance packagesEmployee orientation and relevant trainingExecutive Assistant to Operations ManagerManaging clients hardware and software maintenance contracts Quotes and client follow-up for hardware and software licensing renewalsResponsible for the day to day of office operations (including event organization)Maintenance of the Connectwise database including development of relevant policies and procedures

Responsible for the overall operation of the branch, including staff, customer service, security of people and assetsActively conduct interviews and recruit new staff.Training of new staff membersPrepare and deliver monthly performance evaluations, feedback and discipline. Plan and conduct regular staff meetings Ensure quality customer service is consistently delivered Review and act upon daily and monthly financial results setting priorities and actions for improvement. Participate fully in the flex budgeting process. Maintain all operating systems to ensure full compliance with policies and procedures including security measures Manage risk and co-ordinate effective collection activities

Call Management Statistical Tracking and EvaluationCoach / Evaluate EmployeesConduct Quarterly Performance ReviewsNew Hire Training on Rogers Call Systems and Call QualityReceiving Escalated Management ReferralsEmployee Performance ManagementTeam Lead for up to 20 employees