Sales

 Manage a team of Medicaid eligibility investigators Maintain contractual SLAs Compose Appeals Processing Guides Member of the nationwide Best Practice Innovation Group Protect against data breaches by enforcing policies and regulations Research and document processing concerns between various contracts Streamlined the appeal process to increase productivity Boost employee morale through coaching and owning appreciation events

 Direct Medicaid and CHIP enrollments for Connecticut citizens Develop and mentor team of customer service representatives Maintain consumer satisfaction through coaching and performance management Identify areas of improvement by analyzing performance trends and consumer feedback Fulfill workforce management responsibilities to meet contractual KPIs Collaborate with other departments for policy updates and expertise Protect against data breaches by enforcing security policies and regulations Assist outside business partners for escalation of urgent enrollments Organize morale-boosting activities Developed the Fast Help tool for easier referencing of informational documents

 Oversaw overnight boarding facility for cats and dogs Regional trainer for future company managers Monitored health and safety of up to 100 pets at a time Responsible for hiring, training, and maintaining a team of 15 employees Remained under budget with salaries and supplies Analyzed past and forecasted data for optimal scheduling Promoted additional products and services to pet owners Resolved difficult customer situations  Maintained overall customer satisfaction: 99% “4 out of 5” or higher Achieved 100% score on internal audit