Sr Program Manager / Release Train Engineer & Scrum MasterSupport and provide servant leadership to Engineering teams by:* Leading program and project concept definition and execution in Engineering* Leading collaboration across organization boundaries to build end to end commercial solutions and Engineering capabilities* Helping to develop solution requirements by working with various stakeholders * Partnering with Engineering Managers and other teams for prioritization… Show more Sr Program Manager / Release Train Engineer & Scrum MasterSupport and provide servant leadership to Engineering teams by:* Leading program and project concept definition and execution in Engineering* Leading collaboration across organization boundaries to build end to end commercial solutions and Engineering capabilities* Helping to develop solution requirements by working with various stakeholders * Partnering with Engineering Managers and other teams for prioritization of work for team backlogs * Managing projects, scrum teams, sprints, reporting using Agile SDLC methodologies and ceremonies* Understanding and managing the scope of work in the backlogs * Assisting in the enhancement of project management processes, tooling, and templates to improve the operating model maturity of the product development organization * Ensuring team alignment with existing standard operating procedures * Facilitating technical trade-off decisions in product development with engineers* Discussing and presenting technical matters with business stakeholders and business matters with technical engineers* Driving and clarifying team analysis with executives * Creating order from chaos* Building credibility and buy-in with teams and leadership Show less

Position Summary:Acts as subject matter expert for a defined set of business problems, inside IT and as a focal point for business representatives to interact with and understand their needs and priorities of those needs. Directly interfaces with a development team to represent needs of the business users and act as a focal point for their questions of the business user. Prepares analysis of business and users’ needs and formulates/defines systems scope and objectives based on knowledge… Show more Position Summary:Acts as subject matter expert for a defined set of business problems, inside IT and as a focal point for business representatives to interact with and understand their needs and priorities of those needs. Directly interfaces with a development team to represent needs of the business users and act as a focal point for their questions of the business user. Prepares analysis of business and users’ needs and formulates/defines systems scope and objectives based on knowledge of applicable business systems. Devises improvements to current procedures and develops models of possible future configurations. Defines and prioritizes the product backlog based on business goals and objectives.Essential Duties and Responsibilities:•Primary duty includes the creation and ongoing maintenance and prioritization of the development team backlog as informed by business stakeholders and IT leadership•Acts as organizational expert for a specified business space.•Serves as daily contact with defined business stakeholders as well as the assigned development team.•Communicates and explains changing priorities and their impact to the team.•Ensures alignment of work being done to business objectives.•Collaborates with other Product Leads to ensure successful completion of work impacting multiple teams.•Follows practices and procedures covered by precedents or well-defined policies•Develops, enhances or replaces processes and procedures as necessary•Identifies, investigates, and documents discrepancies. •Ensures completion of all project phases. •Maintains expertise in applicable technical platforms/applications and techniques. •Acquires additional business knowledge within and outside the organization. •Performs a variety of other duties as assigned. Show less

Served multiple overlapping roles during this time:Scrum Master – Apr 2016 - Apr 2017•Assumed Scrum Master role on existing multiple projects, facilitated ceremonies in two-week Scrum cadence with distributed & co-located teams, forecast project completion dates, and coached product owners on user story writingProduct Owner – Aug 2015 – Dec 2016•Drove feature delivery end-to-end: gathering requirements, writing user stories, working with product designers on prototypes… Show more Served multiple overlapping roles during this time:Scrum Master – Apr 2016 - Apr 2017•Assumed Scrum Master role on existing multiple projects, facilitated ceremonies in two-week Scrum cadence with distributed & co-located teams, forecast project completion dates, and coached product owners on user story writingProduct Owner – Aug 2015 – Dec 2016•Drove feature delivery end-to-end: gathering requirements, writing user stories, working with product designers on prototypes, working with development and quality assurance teams to deliver a marketable product•Supported improvement to team performance by reinforcing Agile Scrum practices, and focused on improving business value while managing and negotiating disparate business priorities•Started concurrent project and spent substantial time with stakeholders gathering business needs, writing vertically sliced user stories focusing on INVEST criteria, refining user stories and presenting them to team for estimation•Successfully walked stakeholders through difficult prioritization decisions using the Kano model based on whether a particular feature was a must-have or nice-to-haveBusiness Analyst – Nov 2016 – Mar 2017•Coached business product owner on how to gather requirements, write user stories, and how Scrum and Agile work and the benefits they bring •Encouraged product owner to focus on known requirements and to prioritize a feature when there is a known business use case•Navigated product owner and development team through creating business processes and new functionality for a user base with very few known requirementsQuality Assurance – Jul 2016 – Dec 2016•Assumed QA duties in addition to Product Owner role due to lack of resources resulting in bottleneck•Manually tested functionality in integration environments, wrote and executed test scenarios in given/when/then format, performed system regression and release testing•Increased rate of deliverable business value and quality of product shipped Show less

•Handled adoption and implementation of enterprise-level software system, assigned to Product Owner role for future development in August of 2015 •Designed, created and managed SharePoint sites for UniGroup Logistics; planned and executed roll-out of SharePoint document management for transitioning departments. Trained 4 departments on SharePoint, created training materials and user guide

• Provided skilled administrative support to UniGroup Logistics Leaders (President, Vice President, Senior Directors, Directors) with a focus on time management and organization• Created and revised systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements and implementing changes• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying… Show more • Provided skilled administrative support to UniGroup Logistics Leaders (President, Vice President, Senior Directors, Directors) with a focus on time management and organization• Created and revised systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements and implementing changes• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions Show less

• Reassigned to Northpark campus to provide leadership and strategic management to campus registrar team• Instituted full in-house audit and improvement of student files, preventing numerous infractions during later audit by accreditation agency• Managed registration, scheduling, and grades for 1400+ active students in a year-round 10-week Term cycle, necessitating weekend and evening overtime in order to meet deadlines• Kept all records and confidential files for… Show more • Reassigned to Northpark campus to provide leadership and strategic management to campus registrar team• Instituted full in-house audit and improvement of student files, preventing numerous infractions during later audit by accreditation agency• Managed registration, scheduling, and grades for 1400+ active students in a year-round 10-week Term cycle, necessitating weekend and evening overtime in order to meet deadlines• Kept all records and confidential files for active, dropped, and graduated students; Processing student withdrawals, non-attendance withdrawals, and cancelled classes• Monitor Satisfactory Academic Progress and probation students• Daily phone calls, meetings, and correspondence with students; Monitor all student attendance and supervise input of daily attendance by instructors • Regular reporting compiled and sent to corporate level and national accreditation agencies• Close interaction with and assistance to Accounting, Retention, and Financial Aid departments Show less

• Supported and oversaw 31 registrars at 23 campuses• Facilitated training on new and existing processes, procedures, policies and software; audited campus files and implemented necessary process changes to prevent future infractions• Conceived and implemented automated calculation of Satisfactory Academic Progress within existing CampusVue higher education software, decreasing average calculation time by 60 hours per registrar per campus per year• Help-desk, CampusVue… Show more • Supported and oversaw 31 registrars at 23 campuses• Facilitated training on new and existing processes, procedures, policies and software; audited campus files and implemented necessary process changes to prevent future infractions• Conceived and implemented automated calculation of Satisfactory Academic Progress within existing CampusVue higher education software, decreasing average calculation time by 60 hours per registrar per campus per year• Help-desk, CampusVue support• Policy and procedure writing (cancel policy, campus transfer policy, transfer credit policy, section code policy, academic file policy, minimum attendance requirement, reentry procedure, transfer between programs procedure, SAP procedure, maximum time frame procedure)• Training, travel to every campus twice per year (self-arranged travel), audit files and database information, issue resolution• Resolved issues in CampusVue system, researched and implemented best practice procedures for processes in system, data cleanup Show less

• Registration, scheduling, and grades for 500+ active students• Keep all records and confidential files for active, dropped, and graduated students• Processing student withdrawals, non-attendance withdrawals, and cancelled classes• Oversee coordination of Hepatitis A shots for all students• Create and maintain archives and backup of all necessary miscellaneous records• Daily phone calls, meetings, correspondence and counseling with students having… Show more • Registration, scheduling, and grades for 500+ active students• Keep all records and confidential files for active, dropped, and graduated students• Processing student withdrawals, non-attendance withdrawals, and cancelled classes• Oversee coordination of Hepatitis A shots for all students• Create and maintain archives and backup of all necessary miscellaneous records• Daily phone calls, meetings, correspondence and counseling with students having issues; Monitor all student attendance and supervise input of daily attendance by instructors• Regular reporting compiled and sent to corporate level and national accreditation agencies• Close interaction with and assistance to Accounting and Financial Aid departments; Assistance to other employees on CampusVue student management system Show less

• Served as first point of contact for visitors and customers • Provided assistance to individuals by handling inquiries• Managed telecommunications and calendars• Performed general clerical duties

• Hardware and software troubleshooting• Help-desk operations• Server installation, maintenance, and repair • After-hours workstation updates• Copier and printer installation, maintenance, and repair