Manage Prescription Assistance program (PAP) for Caldwell County, including establishing relationships with providers and their staff, pharmaceutical companies, other health program managers and community resources, including marketing of the PAP program with potential contacts and providers in order to maintain an active and effective program. Establish process and policies for Seton Lockhart Clinic to receive and distribute PAP medications to providers and patients.Revise contract for PAP program that requires patients to meet with Dietitian for nutrition education as part of their participation to ensure overall health.Communicate with providers routinely to ensure process is working for their patients as well as their office staff. Make adjustments as needed.Review referrals received from Medical Providers to determine assistance which may be available. Schedule appointments for patients that meet the minimum requirements (uninsured, live in Caldwell County and have medications available on program) to enroll for assistance.Meet with patients to start enrollment paperwork, verify demographic information, review medication list and directions and obtain proof of income for household.Coordinate care between other providers or programs to ensure patient is obtaining best possible care and has access to other programs that might offer assistance with other health care needs. Process all applications thru patients’ medical provider for approval and verification of accuracy.Submit applications with proof of income to drug manufacturers, who make the final decision on acceptance to receive medications; then follow up routinely on status of applications or receipt of medications by patient or provider.Track patient accounts to ensure payments are being received for medications ordered and ensuring compliance meetings with Dietitian for Nutrition Education classes.

Greet all walk in customers and answer any questions they might haveAnswer all incoming calls and direct them to the appropriate staff if I could not assist themScheduled all patient appointments for three programs (in one of six office sites or at the patients homes)Managed schedule/ calendar for 4-5 staff members, including the Program ManagerScheduled and Coordinated Board Member meetings with our Program Director, various City officials and community members.Temporarily managed our Prescription Assistance Program during staffing changesDeveloped a training manual for our computer programs for new staffCreated the Medication labels for our PPAP meds and a Policy for the staff that received and dispense these medications at the doctor’s officesPurchased office supplies and managed inventory for our grant monies and state regulationsUpdated company Disaster manual and Emergency policies manual when needed

Purchase supplies and perform inventory for department, including obtaining quotes and contacting vendors for product information.Coordinate and participate in phone conferences.Manage employee files and leave records, and new staff orientation.Perform employee CEU and license requirements for professional certification and maintain education files.Create documents to coordinate implementation of policy & procedures.Schedule evaluations and disciplinary meetings between employee and nurse manager.Organize and facilitate monthly staff meetings. Prepare meeting specific agendas, record minutes, and maintain the availability of materials to staff.Coordinate inter-department communication to ensure quality and continuity of care.Develop and manage spreadsheets for analysis and report development, such as leave records and inventory.Continue to function in the role of unit clerk and serve as a resource for new unit clerks as needed.

Process and implement orders from physicians and ancillary staff.Regulate patient charts for content and adequate supplies.Communicate with other departments within the network of hospitals and other facilities regarding patient care.Respond and direct inquiries from staff, patients, family members of patients, and vendors to appropriate individuals.Coordinate with plant operations, as well as other departments, patient room closures and routine safety drills.Maintain Accucheck log book and employee access. Supply new employees with access and perform yearly competencies with staff.Train and orient new hires to duties of unit clerk.

Serve as primary contact for administrative area. Interview for current vacancies and train new hires.Facilitate conflict resolution among staff members and patients.Coordinate department schedule for appropriate coverage during business hours.Analyze and report scheduling patterns to evaluate additional staff coverage needs during peak business hours and present to senior management.Assist the Marketing Department with special accounts to achieve excellence in customer service.Orchestrate patient orders for testing at one of three locations.Implemented training protocols and created training/reference material for the department.Arranged for staff training in communications and customer service for all departments.

 Greeted patients upon arrival and answered any questions Provided necessary paperwork to register Verified patient information and obtained copies of necessary documents. Entered necessary information into the computer system for tracking Managed charts for upcoming appointments Coordinated chart documents for transfer of care Prepared charts for audits (both insurance and State) Collecting payments and updating billing accounts Responsible for closing and balancing the cash actions at the end of the day Purchased office supplies and kept inventory of both front and back office supplies