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Fearless leadership is all about a growth mindset. It’s how I’ve steadily driven YoY revenue growth 3 – 32%, widened profit margins by as much as 300%, and transformed sinking teams into top-ranking retail locations. Most recently, I’ve unified 3 store teams and set everyone up for success within in a brand new business model.High in EQ, I strike a balance between compassion and determination to navigate rapid change and digital transformation. Empathy and allyship have played a key role in supporting people throughout this turbulent time, and I’m proud to say I’ve helped 100+ staff adapt and thrive in this new digital workplace! Here are some of the tactics I’ve applied to consistently surpass expectations:☑️ Set Challenging Goals – Energy and ambition are infectious, so I act as the catalyst for change where others may be intimidated! This requires a willingness to continuously learn and push myself beyond my comfort zone. Even when I fail, I do it fast and learn quickly and I give my teams the same permission. This is what keeps us on the cutting edge. ☑️ Eliminate Obstacles – Identifying systems that need improvement is easy when you ‘get in the trenches’ with your team. As a Servant Leader, I get to know my staff! Not only does this make them feel appreciated and inspire them to work harder, but I can leverage their talents and empower them as a valued part of the on-going optimization process. I lead a weekly SWOT analysis with my teams so we can keep each other on track. ☑️ Promote Healthy Competition – You don’t earn ‘Best in Class’ status by settling for average. My drive and passion for producing top-tier customer service has motivated my teams to set the bar higher… That’s how we’ve attained a 98% Overall Customer Satisfaction rating. Of course, inspiration is a 2-way street, and my team’s commitment to outpacing productivity levels makes me want to be a better leader. Every. Day.☑️ Embrace Diverse Perspectives – Business is often emotional and travelling always sharpens my ability to trust my instincts. (Can’t wait until it’s safe again!) I love to immerse myself in different cultures and experience the world from different points of view. When you appreciate diversity, you make better connections, uplift voices, and create strong communities that challenge the status quo.Excited to learn more about organizational leadership, I’m currently working towards an HR designation!Let’s connect and make the world a smaller place.
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Region Manager, Eastern Canada: Microsoft Direct Sales & SupportMicrosoft Aug 2013 - Jul 2023Toronto, Ontario, CanadaPromoted to bring 3 distinctive store teams together, enabling them to function as one harmonized unit to oversee account management activities across 5 districts. Created sales strategy to deliver impact with an ambitious revenue target. 𝑯𝒆𝒍𝒑𝒆𝒅 𝟭𝟬𝟬+ 𝒔𝒕𝒂𝒇𝒇 𝒆𝒎𝒃𝒓𝒂𝒄𝒆 𝒄𝒉𝒂𝒏𝒈𝒆, 𝒂𝒅𝒂𝒑𝒕, 𝒂𝒏𝒅 𝒕𝒉𝒓𝒊𝒗𝒆 𝒕𝒉𝒓𝒐𝒖𝒈𝒉𝒐𝒖𝒕 𝒓𝒂𝒑𝒊𝒅 𝒕𝒓𝒂𝒏𝒔𝒊𝒕𝒊𝒐𝒏 𝒕𝒐 𝒂 𝒅𝒊𝒈𝒊𝒕𝒂𝒍 𝒘𝒐𝒓𝒌𝒑𝒍𝒂𝒄𝒆.Deliver seamless sales, deployment, and customer training to… Show more Promoted to bring 3 distinctive store teams together, enabling them to function as one harmonized unit to oversee account management activities across 5 districts. Created sales strategy to deliver impact with an ambitious revenue target. 𝑯𝒆𝒍𝒑𝒆𝒅 𝟭𝟬𝟬+ 𝒔𝒕𝒂𝒇𝒇 𝒆𝒎𝒃𝒓𝒂𝒄𝒆 𝒄𝒉𝒂𝒏𝒈𝒆, 𝒂𝒅𝒂𝒑𝒕, 𝒂𝒏𝒅 𝒕𝒉𝒓𝒊𝒗𝒆 𝒕𝒉𝒓𝒐𝒖𝒈𝒉𝒐𝒖𝒕 𝒓𝒂𝒑𝒊𝒅 𝒕𝒓𝒂𝒏𝒔𝒊𝒕𝒊𝒐𝒏 𝒕𝒐 𝒂 𝒅𝒊𝒈𝒊𝒕𝒂𝒍 𝒘𝒐𝒓𝒌𝒑𝒍𝒂𝒄𝒆.Deliver seamless sales, deployment, and customer training to empower small to medium-sized businesses, educational institutions, and enterprise organizations with technology solutions. Redefined culture in a virtual workspace, remaining highly attuned to staff and customer needs throughout transition.☑️ Restructured and reskilled the team, taking a personalized approach to understanding and harnessing each member’s strengths to ensure a strong fit within the new business model.☑️ Doubled down on equity, diversity, and inclusion, demonstrating allyship to uphold a safe and respectful workplace. Celebrated and honoured everyone’s unique lived experiences and perspectives.☑️ Earned recognition for pivoting smoothly during a time of rapid change and ambiguity and was invited to host a Webinar for the Retail Council of Canada on the digital transformation journey. Show less -
Store ManagerMicrosoft Oct 2018 - Apr 2021Mississauga, OnImplemented a transformational strategy to pull financial and operational performance out of the weeds and exceed the sales target...𝒑𝒐𝒔𝒊𝒕𝒊𝒐𝒏𝒊𝒏𝒈 𝒔𝒕𝒐𝒓𝒆 𝒇𝒐𝒓 𝒔𝒕𝒆𝒂𝒅𝒚 𝒕𝒐𝒑-𝒍𝒊𝒏𝒆 𝒈𝒓𝒐𝒘𝒕𝒉. Broke down the consumer and commercial targets to lay a framework for rebuilding operational direction and team morale. Overhauled the talent strategy by assessing staff strengths and career interests; reassigning titles and tasks across 35 team members to ensure each role… Show more Implemented a transformational strategy to pull financial and operational performance out of the weeds and exceed the sales target...𝒑𝒐𝒔𝒊𝒕𝒊𝒐𝒏𝒊𝒏𝒈 𝒔𝒕𝒐𝒓𝒆 𝒇𝒐𝒓 𝒔𝒕𝒆𝒂𝒅𝒚 𝒕𝒐𝒑-𝒍𝒊𝒏𝒆 𝒈𝒓𝒐𝒘𝒕𝒉. Broke down the consumer and commercial targets to lay a framework for rebuilding operational direction and team morale. Overhauled the talent strategy by assessing staff strengths and career interests; reassigning titles and tasks across 35 team members to ensure each role maximized associate impact and supported job satisfaction.☑️ Introduced a weekly SWOT analysis to gauge progress against targets and realign strategic plans. Value open communication and fresh perspectives to spark innovation and bolster staff accountability. ☑️ Capitalized on underserved market segments by tightening outreach campaigns within these key verticals. ☑️ Groomed staff to become industry leaders in customer loyalty and performance, maintaining a 98% overall Customer Satisfaction rating. Show less -
Store ManagerMicrosoft Aug 2013 - Oct 2018New Westminster, BcNominated to join the “Retail Stores Management Council” to act as the voice of global store leaders and devise solutions to operational shortfalls. 𝑨𝒎𝒑𝒍𝒊𝒇𝒊𝒆𝒅 𝒔𝒕𝒐𝒓𝒆 𝒔𝒖𝒄𝒄𝒆𝒔𝒔 𝒕𝒉𝒓𝒐𝒖𝒈𝒉 𝒕𝒉𝒆 𝒓𝒊𝒈𝒉𝒕 𝒕𝒐𝒐𝒍𝒔, 𝒑𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔, 𝒂𝒏𝒅 𝒄𝒖𝒍𝒕𝒖𝒓𝒂𝒍 𝒑𝒓𝒂𝒄𝒕𝒊𝒄𝒆𝒔.Motivated an energetic, customer-centric team of 40 associates, managers, and specialists to raise the bar in customer experience. Acted as the point person on all compliance related… Show more Nominated to join the “Retail Stores Management Council” to act as the voice of global store leaders and devise solutions to operational shortfalls. 𝑨𝒎𝒑𝒍𝒊𝒇𝒊𝒆𝒅 𝒔𝒕𝒐𝒓𝒆 𝒔𝒖𝒄𝒄𝒆𝒔𝒔 𝒕𝒉𝒓𝒐𝒖𝒈𝒉 𝒕𝒉𝒆 𝒓𝒊𝒈𝒉𝒕 𝒕𝒐𝒐𝒍𝒔, 𝒑𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔, 𝒂𝒏𝒅 𝒄𝒖𝒍𝒕𝒖𝒓𝒂𝒍 𝒑𝒓𝒂𝒄𝒕𝒊𝒄𝒆𝒔.Motivated an energetic, customer-centric team of 40 associates, managers, and specialists to raise the bar in customer experience. Acted as the point person on all compliance related questions and opportunities as the company expanded its Canadian store footprint; and supported grand opening operations at 5 locations.☑️ Spearheaded survey follow-up process to connect the customer with a Store Manager which enabled better insights and customer loyalty through direct feedback. Program success led to roll out across all locations.☑️ Teamed up with the Operations Director to develop standard operating protocols such as inventory reporting procedures, variance research documentation, and file management practices which provided much-needed organizational structure so everyone could thrive. ☑️ Co-created and launched the Retail Stores Audit Guide to equip stores with Canada-specific, user-friendly compliance criteria. Traveled to all Canadian stores to conduct assessments and present reports findings.☑️ Hand-picked to spread energy and enthusiasm to hundreds of Microsoft hopefuls during the hiring process at Australia and England’s flagship store openings. Articulated company vision and values with clarity and purpose.☑️ Selected out of 125 store managers to facilitate the first-ever call centre training program in Vietnam. Painted a picture of daily store operations and prepared agents by educating them on retail culture and client expectations.🏆 Awarded FY15 'Store of the Year' for achieving best-in-class performance!🏆 Earned FY15 Microsoft Retail Stores Compliance Award for strength in store operations, compliance, and process management! Show less -
General ManagerIndigo 2011 - Aug 2013Vancouver, BcPositioned flagship store as a hub of activity and excitement by hosting high-profile events that brought members of the community together. 𝑪𝒖𝒍𝒕𝒊𝒗𝒂𝒕𝒆𝒅 𝒂 𝒑𝒂𝒓𝒕𝒚-𝒍𝒊𝒌𝒆 𝒂𝒕𝒎𝒐𝒔𝒑𝒉𝒆𝒓𝒆 𝒕𝒉𝒂𝒕 𝒅𝒆𝒆𝒑𝒆𝒏𝒆𝒅 𝒓𝒆𝒍𝒂𝒕𝒊𝒐𝒏𝒔𝒉𝒊𝒑𝒔 𝒂𝒏𝒅 𝒉𝒆𝒊𝒈𝒉𝒕𝒆𝒏𝒆𝒅 𝒔𝒂𝒍𝒆𝒔.Coached, mentored, and oversaw performance of 100+ employees across 3 store locations. Upheld customer service excellence through regular training on effective sales techniques and… Show more Positioned flagship store as a hub of activity and excitement by hosting high-profile events that brought members of the community together. 𝑪𝒖𝒍𝒕𝒊𝒗𝒂𝒕𝒆𝒅 𝒂 𝒑𝒂𝒓𝒕𝒚-𝒍𝒊𝒌𝒆 𝒂𝒕𝒎𝒐𝒔𝒑𝒉𝒆𝒓𝒆 𝒕𝒉𝒂𝒕 𝒅𝒆𝒆𝒑𝒆𝒏𝒆𝒅 𝒓𝒆𝒍𝒂𝒕𝒊𝒐𝒏𝒔𝒉𝒊𝒑𝒔 𝒂𝒏𝒅 𝒉𝒆𝒊𝒈𝒉𝒕𝒆𝒏𝒆𝒅 𝒔𝒂𝒍𝒆𝒔.Coached, mentored, and oversaw performance of 100+ employees across 3 store locations. Upheld customer service excellence through regular training on effective sales techniques and merchandising standards.☑️ Drew local traffic by hosting book signings and speaking engagements with celebrities such as Kevin O’Leary and Sarah McLachlan; and coordinated events and merchandising with community happenings such as Pride Week. ☑️ Introduced daily sales targets and implemented a Floor Leadership Sales Tracking Tool which enabled leaders to review results on an hourly basis. Huddled teams together to communicate goals and celebrate achievements which galvanized team performance and deepened staff understanding of business financials. Show less -
General ManagerBest Buy May 2008 - Oct 2010New Westminster & Surrey, BcRequested to bring turn-around inspiration to this floundering store. Pumped up 4 management staff, 8 supervisors, and 120 associates to embrace customer service and brand pride. Pivoted from a sinking ship to a benchmark store.☑️ Bundled together packages to accompany top-selling products which eased associates’ ability to offer and close up-sell items. Designed sales collateral and trained team on how to convey add-ons as value-rich purchases. -
Sales ManagerBest Buy Aug 2005 - May 2008Langley & Burnaby, BcEstablished a solid foundation in sales leadership, customer engagement, and operational efficiency in these earlier roles. 🏆 Won 9 district banners and earned 2 “Best Buy Achievers” awards by outshining all Canadian performance. -
Business Sales ManagerBest Buy 2004 - 2005Newmarket, On -
Digital Imaging SupervisorBest Buy 2003 - 2004Newmarket, On
Amanda Matheis Skills
Amanda Matheis Education Details
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Diploma In Police Foundations -
Human Resources Management/Personnel Administration, General
Frequently Asked Questions about Amanda Matheis
What is Amanda Matheis's role at the current company?
Amanda Matheis's current role is Regional Sales Manager | People & Culture Champion | Energizing high-performance teams to deliver impact beyond expectations!.
What is Amanda Matheis's email address?
Amanda Matheis's email address is am****@****oft.com
What schools did Amanda Matheis attend?
Amanda Matheis attended Humber College, Mohawk College.
What skills is Amanda Matheis known for?
Amanda Matheis has skills like Retail, Visual Merchandising, Training, Time Management, Sales, Customer Experience, Customer Service, Merchandising, Team Building, Store Management, Leadership, Management.
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Amanda Matheis
I Am A Student At Hocking College And Am Participating In The Nature And Museum Educator Program.Columbus, Oh
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